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Discover more opportunities than anywhere else. Find more jobs nowCRM Architect II
Job summary
Capitec Bank is seeking a client engagement technical expert to enhance client engagement programs through innovative CRM solutions. The ideal candidate will possess strong technical and analytical skills, with experience in Salesforce Marketing Cloud and a robust understanding of client relationship management principles. Join a dynamic team that values collaboration and data-driven strategies to foster effective client relationships and engagement.
Qualifications
- 2-3 years technical CRM experience in a client relationship environment.
- Experience on Salesforce Marketing Cloud or other CRM platforms.
- Experience in Agile methodology.
Responsibilities
- Be a client engagement technical expert applying data and engineering expertise.
- Conceptualise and design tailored CRM solutions for specific business requirements.
Skills
Education
Tools
- To be a client engagement technical expert and apply data, systems, and engineering expertise to support, track, develop, and improve client engagement programmes, campaigns, and prompts throughout the client engagement lifecycle.
- To conceptualise, articulate, design, and build Client Relationship Management (CRM) solution designs tailored to specific communication programmes, campaigns, and prompt business requirements.
Minimum:
- 2-3 years of technical CRM experience in a client relationship environment or business engineering, understanding data, modelling, selection, systems, and integration points from a client-centric perspective.
- At least 1 year of experience working on Salesforce Marketing Cloud and/or other CRM platforms.
- Experience working cross-functionally with multiple stakeholders.
- Experience operating in an environment practicing Agile methodology.
Ideal:
- Over 2 years’ experience in Customer Engagement (CE), understanding data, modelling, selection, systems, and integration points from a client-centric view.
- Over 2 years of program or business engineering project experience.
- A relevant tertiary qualification in SAFe Program Consultant (SPC) or similar.
- Honours Degree in Information Technology or a related field.
Minimum:
- Salesforce Marketing Cloud
- Salesforce CRM
- Process engineering
- Analytics and modelling
- System integration, APIs
- Customer relationship management principles, tools, and methods
- Understanding of data, modelling, selection, systems, and integration points from a client-centric perspective.
- Stakeholder engagement and management principles and practices
- Agile methodology
Ideal:
- Customer Experience (CX) or Customer Engagement (CE) journey mapping
- Technical CRM program development
- AI modelling
- Digital channel development and integration
- Analytical skills
- Communication skills
- Interpersonal and relationship management skills
- Planning, organizing, and coordination skills
- Problem-solving skills
- Clear criminal and credit record
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.