Senior Store Manager (Durban Cbd)

Pedros Flame Grilled Chicken; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A popular food establishment in Durban is seeking a Senior Store Manager to oversee the overall operation of the restaurant. The role involves maintaining quality standards, managing stock control, and ensuring excellent customer service. Ideal candidates should have a minimum of 3 years in restaurant management with strong management and organizational skills. This position requires problem-solving abilities and effective communication skills. You will lead the team to achieve profitability and meet sales targets.

Qualifications

• Minimum 3 years related experience required in restaurant management.
• Experience with GAAP is advantageous.
• Strong management and organizational skills required.

Responsibilities

• Oversee overall operation of the restaurant.
• Maintain quality standards of food and procedures.
• Manage stock control and purchasing.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service skills

Problem-solving skills

Good verbal communication skills

Job description

Senior Store Manager (Durban CBD)

Job Location: KwaZulu-Natal, Durban. Deadline: December 19

Duties and Responsibilities

• Overseeing overall operation of the restaurant / take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant / take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant / take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience
• Minimum 3 years related experience required
• GAAP experience and knowledge – Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills

Closing Date: 19 December