Client Services Leader, Banking Operations & Onboarding

Standard Bank; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial institution in Johannesburg is seeking a professional to supervise the day-to-day client services for a portfolio. The ideal candidate will have a Diploma in Business Commerce and relevant experience in service management and operations. Key responsibilities include ensuring effective operational performance and delivering excellent client service while resolving complex client issues. This role requires strong interpersonal skills and the ability to work across multiple internal stakeholders.

Qualifications

• 1-2 years experience managing service operations.
• 1-2 years exposure to CIB products and services.
• 3-4 years client services experience preferred.

Responsibilities

• Supervise daily client services for a portfolio of clients.
• Ensure effective operational performance and delivery.
• Resolve complex client service issues.

Skills

Client Servicing

Data Analysis

Active Listening

Continuous Improvement

Education

Diploma in Business Commerce

Job description

A leading financial institution in Johannesburg is seeking a professional to supervise the day-to-day client services for a portfolio. The ideal candidate will have a Diploma in Business Commerce and relevant experience in service management and operations. Key responsibilities include ensuring effective operational performance and delivering excellent client service while resolving complex client issues. This role requires strong interpersonal skills and the ability to work across multiple internal stakeholders.