Business Systems Support Engineer

Synergy Jobs (Pty) Ltd; Boksburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A technology solutions company in Boksburg is seeking a Business Systems Support Engineer to provide essential IT support for business systems. The role involves maintaining system procedures, implementing software changes, and troubleshooting issues. Ideal candidates will have a degree or equivalent in Information Systems or Finance, along with relevant certifications in IT. Strong interpersonal and project management skills are also essential for success in this role.

Qualifications

• Grade 12 Matric required.
• Certificate in Information Technology is essential.
• Knowledge of Dynamics AX and D365 FO is necessary.
• Experience with IT Business Systems Support is needed.

Responsibilities

• Provide support for IT Business Systems and establish system functioning.
• Maintain system operating procedures and perform troubleshooting.
• Implement business system changes and support life cycles of applications.
• Coach team members to enhance performance.

Skills

Interpersonal skills

Project Management

Coaching skills

Problem resolution skills

Basic networking skills

Trouble shooting and problem diagnoses

Communication Skills

Education

Grade 12 – Matric

Certificate – Information Technology

Certificate – MS SQL

Certificate – Dynamics AX and D365 FO

Degree – Information Systems or Finance background or Equivalent

Tools

Microsoft Office Suite

Job description

POSITION

Business Systems Support Engineer

LOCATION

Boksburg

Purpose

To provide support on IT Business Systems and to establish proper functioning of all business system software.

Major Challenges

• Headcount in the business analyst environment
• Scarce resources to fit into the company culture and to retain/remain with the company for a long-term
• Working with a team that is still under development to learn the business processes and technical skills to meet business needs

Problem Solving

• Problems are highly varied, complex, and often non-recurring; require novel and creative approaches to resolution. New concepts and approaches may have to be developed

Decision Making

• Decisions have major implications on the management and operations of an area within a department. Job may contribute to important strategy, operational and business decisions that affect the department.

Planning Cycle

• Short term Planning (up to 6 months) – Work related linked to day-to-day operations
• Medium Term Planning (up to 2 years) – Implement projects
• Long Term Planning - Input to systems support management

Key Performance Area

1. Application Management Area (AX 2009 & D365 FO)

Performance Outputs

• Prepare, test, and maintain system operating procedures for business system.
• Schedule and execute daily, weekly monthly and year-end system procedures (e.g. parts updating).
• Implement automated business procedures/runs as far as possible.
• Perform housekeeping maintenance to ensure optimal utilization of systems.
• Take corrective action/s in case of system failure.
• Engage with relevant third parties to assist in system support.
• Troubleshooting and problem diagnoses as and when arises. Escalate complex issues and requests to 3rd party vendor for resolution.

Success Indicators / Min Standards

• System uptime
• System procedures done timeously
• Effective maintenance of systems
• Good housekeeping
• Prevent data loss
• Data retrieval
• Effective trouble shooting – solve root causes

Security / Access Control

Performance Outputs

• Control and maintain user access controls.
• Review of user access and user restrictions as and when required.
• Proper maintenance of profiles.
• Adhere to company policy regarding confidentiality of data.

Success Indicators / Min Standards

• Review of user access and user restrictions as and when required.
• Proper maintenance of profiles.
• Security of documentation.
• Adherence to company policies.

Business System Enhancement

Performance Outputs

• Suggest, design, configure system changes.
• Design functional changes to improve the business system/s.
• Ensure proper functioning of business systems programs.

Success Indicators / Min Standards

• Design functional changes to improve the business system/s.
• Enhancement of existing systems.
• Functioning of business systems Adhere to schedules.
• Effective software upgrades.

Application Implementations

Performance Outputs

• Support the implementation life cycle of all applications.
• Analyse requirements for solutions as and when required.
• Design, implement solution, and provide post implementation support on all applications.

Success Indicators / Min Standards

• Effective implementation of life cycles.
• Solutions found timeously.
• Support provided.

Coaching

Performance outputs

• Provide coaching and training to team members to improve the departmental performance level.

Success Indicators / Min Standards

• Achievement of annual targets.
• Development of business systems support team members.

Organisational Culture and Values

Performance outputs

• Ensure the Kenkijin philosophy, values, principles, and behaviours are promoted and established through the business unit
• Comply with HR and company policies and procedures as well as legislation and current labour agreements.

Success Indicators / Min Standards

• Kenkijin audit results.

Ad Hoc Duties

Performance outputs

• Perform any reasonable request as requested by any person within the company within a reasonable time.

Success Indicators / Min Standards

• Accuracy of duties performed.
• Favourable feedback form internal customers.

QUALIFICATIONS

• Grade 12 – Matric – 4
• Certificate – Information Technology – 6
• Certificate – MS SQL – 4
• Certificate – Dynamics AX and D365 FO – 4
• Degree – Information Systems or Finance background or Equivalent – 7

PHYSICAL / LEGAL REQUIREMENTS

• Fit for duty.
• No criminal record.
• Fit for travel (Yellow fewer).
• Valid passport.

EXPERIENCE PERIOD/YEARS

• IT Business Systems Support – 4
• Enterprise Resource Planning implementation – 4
• Project Management – 2

KNOWLEDGE, SKILLS AND COMPETENCIES

Driving Licences

• Code B

Computer Literacy

• Microsoft Office Suite

Minimum Supervisory / Managerial

• Interpersonal skills.
• Essential / Minimum.
• Project Management skills.
• Essential / Minimum.
• Coaching skills.
• Essential / Minimum.
• Problem resolution skills.

Functional / Technical

• Knowledge of Business Systems products, Dynamics AX and D365 FO.
• Basic networking skills.
• Trouble shooting and problem diagnoses.
• Database Knowledge, especially SQL.
• MS Office, especially MS Word and MS Excel.
• Communication Skills.
• Basic Financial Knowledge.
• Basic Supply Chain Knowledge.