Aftersales Manager

Recruitment Matters Africa (Pvt) Ltd; Germiston; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An automotive sales company in Germiston seeks a dynamic Sales Manager to enhance vehicle sales and customer engagement. This role demands expertise in sales strategy, dealer operations, and effective communication. The ideal candidate will have a Diploma in Business Management or Marketing, along with at least two years of experience in sales management within the automotive industry. Strong analytical and problem-solving skills are crucial, as well as a commitment to customer satisfaction and business growth.

Qualifications

• Grade 12 (Matric) is required.
• Minimum of two years’ experience in sales management.
• Experience with dealer networks within the automotive environment is essential.

Responsibilities

• Develop and refine a used vehicle sales strategy.
• Facilitate the full sales process aligning with company standards.
• Monitor and report on sales performance indicators.
• Manage marketing campaigns and communications with dealers.
• Support dealerships with sales and closing strategies.

Skills

Knowledge of the automotive industry

Sales and marketing principles

Customer relationship management

Analytical ability

Negotiation and persuasion skills

Problem-solving capabilities

Networking ability

Attention to detail

Education

Diploma in Business Management or Marketing

Job description

Our client is looking for a dynamic and results-driven professional to join their team. This role offers the opportunity to make a significant impact on business growth while working closely with key stakeholders across the automotive industry. The ideal candidate thrives in a fast-paced environment and is passionate about driving excellence in both sales and customer engagement.

Key Responsibilities

Sales Management and Strategy

• Develop, implement and continuously refine an effective and sustainable used vehicle sales strategy aimed at increasing market share, profitability and overall departmental performance.
• Facilitate the full sales process, ensuring alignment with company objectives, dealer standards and customer satisfaction benchmarks.
• Establish, review and enforce dealer operating standards, policies and procedures for both sales and marketing activities.
• Set, monitor and evaluate short, medium and long-term sales targets and performance indicators.
• Drive achievement of sales volumes, revenue growth and Customer Satisfaction Index (CSI) targets.
• Provide hands-on support to dealerships and sales teams, assisting with deal structuring, pricing strategies and closing of high-value transactions.
• Identify new business opportunities, growth markets and underperforming areas, and implement corrective actions where required.

Marketing and Market Development

• Manage the planning and execution of marketing and promotional campaigns in line with corporate strategy and brand positioning.
• Ensure the timely distribution and effective use of marketing material, product information, promotional tools and communication schedules.
• Keep dealers fully informed on product updates, marketing campaigns, finance schemes, incentives and special offers.
• Conduct ongoing market and competitor analysis, including penetration levels, segmentation, pricing trends, trading practices and product strategies.
• Develop a deep understanding of the South African automotive and commercial vehicle market environment and its impact on sales performance.
• Provide professional guidance to dealers in compiling and executing business and marketing plans to achieve sales growth and CSI objectives.
• Evaluate the success of marketing initiatives through sales performance tracking and feedback, and recommend improvements where necessary.

Reporting and Performance Monitoring

• Compile and maintain accurate and comprehensive sales reports for management review.
• Ensure timely collection and verification of sales data from all dealerships.
• Monitor and report on key performance indicators, including quotations issued, finance applications submitted, approvals obtained and vehicles delivered.
• Update and maintain all reporting data on the company server and relevant systems.
• Analyse sales trends, variances and performance gaps, and provide actionable insights to management and dealer principals.

Communication and Customer Relationship Management

• Maintain effective communication with clients to understand their needs, expectations and concerns.
• Ensure high standards of after-sales communication and follow-up with customers to promote retention and repeat business.
• Manage and resolve customer care queries in a professional and timely manner.
• Provide continuous support and guidance to sales consultants in their interaction with customers and in closing sales.
• Ensure clear, consistent and efficient communication channels between management, sales teams and dealerships.
• Uphold and promote a strong corporate image and brand reputation across all dealer and customer interactions.
• Assist dealerships with recommendations and initiatives to enhance showroom presentation, service quality and overall customer experience.

Qualifications

• Grade 12 (Matric).
• A relevant three-year Diploma in Business Management, Marketing or a related field.
• A minimum of two years’ experience in sales management, with proven exposure to dealer networks within the automotive environment.

Key Skills and Competencies

• Sound knowledge of the automotive and retail industry, particularly used and commercial vehicles.
• Strong understanding of sales and marketing principles, customer relationship management and dealer operations.
• Working knowledge of relevant legislation, compliance requirements and corporate governance standards.
• Excellent analytical ability with strong reporting, forecasting and data interpretation skills.
• High-level written and verbal communication skills, including professional business writing and presentation ability.
• Proven negotiation, persuasion and professional selling skills.
• Effective problem-solving and decision-making capabilities.
• Strong networking ability and professional business etiquette.
• Conceptual and strategic thinking with the ability to translate strategy into practical action plans.
• Results-driven, customer-focused and able to work under pressure and meet strict deadlines.
• Proactive, flexible and adaptable to change, with a high level of attention to detail and commitment to continuous improvement.