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Tefl teaching in China or Thailand.
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Job summary
A leading tech company in Cape Town is seeking a German Customer Support Specialist. The role involves handling customer inquiries about TV and mobile products, troubleshooting technical issues via email and chat. Ideal candidates will have at least 6 months of experience, excellent written English, and strong problem-solving abilities. Bilingual candidates, especially those fluent in German, are preferred. This is a full-time role with a supportive work environment and opportunities for growth.
Benefits
Qualifications
- Minimum 6 months in a similar role.
- Independent and goal-oriented.
- Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.
Responsibilities
- Handle customer inquiries about TV and mobile products via email and chat.
- Troubleshoot and resolve technical issues.
- Keep accurate records of customer interactions.
Skills
About the Client
Join a leading tech company that’s all about delivering top-notch TV and mobile phone products and services. Our client is known for their innovative solutions and fantastic customer service. They value a vibrant and supportive work environment, perfect for those who love technology and teamwork.
Step into the fast-paced world of tech support! As a Customer Support Specialist, you’ll be the go-to expert for customers, answering their questions and solving their tech troubles via email and chat. If you’re tech-savvy, detail-oriented, and love helping people, this role is for you!
- Stay updated and expand your knowledge;
- A great environment that encourages growth and learning;
- Enjoy a dynamic job with annual leave, performance reviews, and skill-enhancing courses.
- Handle customer inquiries about TV and mobile products via email and chat;
- Troubleshoot and resolve technical issues;
- Keep accurate records of customer interactions;
- Stay informed about product updates and features;
- Ensure software updates are compatible with devices;
- Process repair orders and provide warranty information.
- Minimum 6 months in a similar role;
- Strong problem-solving skills;
- Excellent written English;
- Proficiency with computers and software systems;
- Independent and goal-oriented;
- Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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