It Client Support Engineer (Remote, Contract)

Infuse; Johannesburg; Remote; ZAR 250 000 - 350 000; Full time

Job summary

A dynamic IT services company in South Africa is seeking an IT Client Support Engineer to provide Level 1 technical support and enhance user experience. The role requires 2-3 years of experience, proficiency in Windows and macOS, and strong communication skills. You will work in a collaborative environment with a focus on user satisfaction. The position is contract-based with shifts from 12:00 to 00:00 EEST.

Qualifications

• Minimum 2-3 years of experience in remote IT support.
• Outstanding collaboration and communication skills.
• Proficient in written and spoken English (Advanced).

Responsibilities

• Provide prompt Level 1 technical support to users.
• Log and track support tickets for timely resolution.
• Collaborate with teams to improve IT Support delivery.

Skills

Windows administration

macOS administration

Microsoft Office services

Google Workspace

ITIL framework

Networking concepts

Mobile Device Management (MDM)

Modern AI tools (e.g., ChatGPT)

Job description

INFUSE Johannesburg, Gauteng, South Africa

We are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top‑notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!

Key Responsibilities

• Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
• Efficiently log, dispatch, track, escalated, and follow up on support tickets to ensure timely resolution.
• Maintain a high level of user satisfaction by delivering exceptional service and support.
• Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
• Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
• Undertake additional responsibilities as assigned to enhance the team's performance and user experience.

Qualifications

• Minimum 2‑3 years of experience in remote IT support or a similar role.
• Proficient in the administration of Windows and macOS environments.
• Strong experience with Microsoft (Office) services and Google Workspace.
• Hands‑on experience with Entra ID (formerly Azure Active Directory).
• Familiarity with the ITIL framework and a foundational understanding of networking concepts.
• Experience with Mobile Device Management (MDM) solutions is a plus.
• Knowledge of modern AI tools like ChatGPT is a plus.

Personal Competencies

• Outstanding collaboration and communication skills that foster teamwork across diverse groups.
• Proficient in written and spoken English (Advanced).
• Excellent analytical abilities with a keen attention to detail.
• Strong focus on user needs and a commitment to delivering quality service.
• Positive attitude, flexibility, and proactive approach to problem‑solving.
• Ability to prioritize and manage multiple tasks effectively in a fast‑paced environment while adhering to deadlines.
• Experience working within multinational teams is desirable.

Work Schedule

Monday‑Friday, shifts 12:00 – 00:00 EEST, including a 1‑hour break.

Days off on U.S. national holidays.

Reduced Fridays during summer.

Seniority Level

Not Applicable

Employment Type

Contract

Job Function / Industries

Food and Beverage Services

INFUSE is committed to complying with applicable data privacy and security laws and regulations.

From there on, it's decision time!

We do not make offers without giving you the opportunity to speak with us live.

After all, we consider our team members our family, and we want you to feel comfortable and welcomed.