Digital Workplace - Senior Operations Manager-Technology

Exl; Johannesburg; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology services provider in Johannesburg is looking for a Senior Operations Manager to oversee IT service management and delivery. The successful candidate will lead operational reviews, drive service improvements, and ensure compliance with internal and client requirements. This role requires effective communication with stakeholders and a focus on operational efficiency.

Responsibilities

• Lead Operational Reviews on SLA adherence and ongoing projects.
• Participate in Service Operations Reviews for business growth.
• Identify and implement service improvement initiatives.
• Drive compliance and information security effectiveness.
• Liaise with the client for delivery expectations.
• Capture major incident data for future use.

Job description

Overview

Digital Workplace - Senior Operations Manager-Technology role at EXL in Cape Town, Western Cape, South Africa.

Responsibilities

• IT Service Management and Delivery - Lead Operational Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
• Participate in ongoing Service Operations Reviews and on new business growth calls with client / internal stakeholders.
• Business Value Creation - Identify, implement and review service improvement initiatives; drive productivity improvements as per plan and control operation costs.
• Driving Effectiveness of Compliance & Information Security as part of Operations of client processes; work with Internal Audit Teams to meet compliance requirements.
• Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to Internal Teams.
• Major Incidents Database – Capture all Client processes downtimes / application issues & major downtimes for future use.