Global Service Delivery Leader - Remote & KPI-Driven Impact

Supportyourapp; Johannesburg; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading tech support firm in Johannesburg seeks a Service Delivery Manager to oversee client integrations and maintain communication with support teams. The role requires strong team management and problem-solving skills, along with experience in customer support platforms. This position offers remote work options and extensive training opportunities. Ideal candidates should be fluent in English and have a passion for technology and people.

Benefits

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training

Work-life balance

Qualifications

• 1+ years of experience in a similar position.
• Excellent at organising and multitasking.
• Experience in cross-departmental projects for service-delivery enhancements.

Responsibilities

• Manage new clients' integrations.
• Maintain communication with support teams and clients.
• Monitor service quality and internal documentations.
• Assist clients with improving support experience.

Skills

Fluent in English (C1-C2 levels)

Team management

Critical thinking

Problem-solving

Experience with customer support platforms

Knowledge in KPIs and SLAs

Time management skills

Excellent communication skills

Organizational skills

Responsibility

Tools

Google Suite

Intercom

Zendesk

Freshdesk

HubSpot

Aircall

Wrike

Monday

Asana

Jira

Job description

A leading tech support firm in Johannesburg seeks a Service Delivery Manager to oversee client integrations and maintain communication with support teams. The role requires strong team management and problem-solving skills, along with experience in customer support platforms. This position offers remote work options and extensive training opportunities. Ideal candidates should be fluent in English and have a passion for technology and people.