Jobs in Pietermaritzburg, South Africa

Remote Office Support Administrator (ABA Therapy) – EST hours

ISTA Personnel Solutions South Africa is a dynamic and fast‑growing BPO company based in South Africa, specializing in providing top‑tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high‑quality service with precision, efficiency, and a personal touch.

We are currently looking for a perceptive and intuitive individual for a Remote Office Support Administrator role with a client providing Applied Behaviour Analysis (ABA) Therapy services in the USA.

Working Hours: American time, Mon‑Fri from 9 am to 6 pm EST (15 h00 to midnight South African time; subject to change based on daylight savings)

Work Environment: Remote – South African Citizens only

Internet Requirements: Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory

Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

• Provide day‑to‑day administrative and operational support to healthcare and billing teams.
• Perform accurate data entry and maintain up‑to‑date internal records and systems.
• Communicate effectively with internal teams and admin to ensure seamless task execution.
• Assist with tracking claims, authorizations, and documentation related to billing workflows.
• Use platforms such as HubSpot, CentralReach, ClickUp, and Brillium to manage workflows and updates.
• Prepare and maintain reports and trackers using Excel, PDFs, and Outlook.
• Flag and resolve process delays or inefficiencies where applicable.
• Ensure compliance with internal policies and industry‑specific procedures.

• 6 months – 1 year experience in the Healthcare Industry (ABA experience preferred).
• Strong communication skills – able to clearly convey ideas, comprehend and respond to clients or admin, and engage effectively with team members.
• High attention to detail – consistent, accurate, and thorough in task execution.
• Strong technical proficiency – understands back‑office functions and can identify or solve workflow issues.
• Effective time management – able to handle multiple tasks, prioritize, and meet deadlines in a fast‑paced environment.
• Familiarity with HubSpot or a similar CRM is a plus.
• Experience using systems such as CentralReach, ClickUp, or Brillium is advantageous.
• Proficient in MS Office (Excel, Outlook).

If you are not contacted within 14 working days, please consider your application unsuccessful.