Senior IT Support Technician — Remote & Onsite Expert

Sabenza It & Recruitment; Remote; ZAR 50 000 - 200 000; Full time

Job summary

An IT recruitment firm based in South Africa seeks a Technical Support professional to provide remote and onsite assistance. The ideal candidate will manage ITSM tickets and engage with clients, ensuring user satisfaction. A minimum of 5 years in Desktop Support and relevant IT certifications like CompTIA A, as well as a valid Driver's License, are required. This full-time role provides a chance to work deeply with technology while focus on user satisfaction.

Qualifications

• Minimum of 5 years in Desktop Support is required.
• Relevant IT certifications such as CompTIA A are necessary.
• A valid Driver's License is needed.

Responsibilities

• Provide remote and onsite support to end-users.
• Manage ITSM tickets effectively.
• Engage with clients to ensure satisfaction.

Skills

Remote and onsite support

Client engagement

ITSM ticket management

Education

Relevant IT certifications

Job description

An IT recruitment firm based in South Africa seeks a Technical Support professional to provide remote and onsite assistance. The ideal candidate will manage ITSM tickets and engage with clients, ensuring user satisfaction. A minimum of 5 years in Desktop Support and relevant IT certifications like CompTIA A, as well as a valid Driver's License, are required. This full-time role provides a chance to work deeply with technology while focus on user satisfaction.