Remote Office Support Administrator (Aba Therapy) - Est Hours

Ista Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading BPO company is seeking a Remote Office Support Administrator to provide day-to-day operational support for a client in the ABA Therapy field. The role is exclusively for South African citizens and requires working USA hours. Key responsibilities include data entry, workflow management using tools like HubSpot and Excel, and ensuring compliance with industry standards. The ideal candidate will have experience in the healthcare sector, excellent communication skills, and a detail-oriented approach to their work.

Qualifications

• 6 months to 1 year experience in the Healthcare Industry, preferably with ABA.
• Strong communication skills and engagement with team members.
• High attention to detail and accuracy in task execution.

Responsibilities

• Provide administrative and operational support to healthcare and billing teams.
• Perform accurate data entry and maintain internal records.
• Communicate effectively for seamless task execution.

Skills

Communication skills

Attention to detail

Technical proficiency

Time management

Proficiency in MS Office

Tools

CRM systems

Excel

HubSpot

ClickUp

Brillium

Job description

Remote Office Support Administrator (ABA Therapy)

ISTA Personnel Solutions South Africa is a dynamic and fast‑growing BPO company based in South Africa, specializing in providing top‑tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch. We are hiring! We are currently looking for a perceptive and intuitive individual for a Remote Office Support Administrator role for a client providing Applied Behaviour Analysis (ABA) Therapy services in the USA.

PLEASE NOTE

Working Hours: This role requires you to work USA hours, Mon – Fri from 9am to 6pm EST (15h00 to midnight South African time; subject to change based on daylight savings).

Work Environment: This is a remote role for South African Citizens only.

Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory.

Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Responsibilities

• Provide day-to-day administrative and operational support to healthcare and billing teams.
• Perform accurate data entry and maintain up-to-date internal records and systems.
• Communicate effectively with internal teams and admin to ensure seamless task execution.
• Assist with tracking claims, authorizations, and documentation related to billing workflows.
• Use platforms such as HubSpot, CentralReach, ClickUp, and Brillium to manage workflows and updates.
• Prepare and maintain reports and trackers using Excel, PDFs, and Outlook.
• Flag and resolve process delays or inefficiencies where applicable.
• Ensure compliance with internal policies and industry-specific procedures.

Requirements

• 6 months – 1 year experience in the Healthcare Industry (ABA experience preferred).
• Strong communication skills – able to clearly convey ideas, comprehend and respond to clients or admin, and engage effectively with team members.
• High attention to detail – consistent, accurate, and thorough in task execution.
• Strong technical proficiency – understands back-office functions and can identify or solve workflow issues.
• Effective time management – able to handle multiple tasks, prioritize, and meet deadlines in a fast-paced environment.
• Familiarity with HubSpot or a similar CRM is a plus.
• Experience using systems such as CentralReach, ClickUp, or Brillium is advantageous.
• Proficient in MS Office (Excel, Outlook).

If you are not contacted within 14 working days, please consider your application unsuccessful.