Remote Office Support Administrator (Aba Therapy) - Est Hours

Ista Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A growing BPO company in South Africa seeks a Remote Office Support Administrator to provide operational support for healthcare teams. This role requires strong communication skills and attention to detail, with experience in the Healthcare Industry preferred. You will assist in managing claims and documentation while using various tools such as HubSpot and Excel. Candidates should be South African citizens and able to work EST hours. A reliable internet and power backup is mandatory.

Qualifications

• 6 months to 1 year experience in the Healthcare Industry.
• Ability to communicate effectively with teams.
• Proficient in MS Office suite.

Responsibilities

• Provide administrative support to teams.
• Perform data entry and maintain records.
• Communicate effectively with internal teams.
• Assist with claims and documentation tracking.

Skills

Strong communication skills

Attention to detail

Technical proficiency

Time management

Tools

HubSpot

Excel

Outlook

Job description

Remote Office Support Administrator (ABA Therapy) – EST hours

ISTA Personnel Solutions South Africa is a dynamic and fast‑growing BPO company based in South Africa, specializing in providing top‑tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high‑quality service with precision, efficiency, and a personal touch.

We are currently looking for a perceptive and intuitive individual for a Remote Office Support Administrator role with a client providing Applied Behaviour Analysis (ABA) Therapy services in the USA.

Key Details

Working Hours: American time, Mon‑Fri from 9 am to 6 pm EST (15 h00 to midnight South African time; subject to change based on daylight savings)

Work Environment: Remote – South African Citizens only

Internet Requirements: Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory

Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Responsibilities

• Provide day‑to‑day administrative and operational support to healthcare and billing teams.
• Perform accurate data entry and maintain up‑to‑date internal records and systems.
• Communicate effectively with internal teams and admin to ensure seamless task execution.
• Assist with tracking claims, authorizations, and documentation related to billing workflows.
• Use platforms such as HubSpot, CentralReach, ClickUp, and Brillium to manage workflows and updates.
• Prepare and maintain reports and trackers using Excel, PDFs, and Outlook.
• Flag and resolve process delays or inefficiencies where applicable.
• Ensure compliance with internal policies and industry‑specific procedures.

Requirements

• 6 months – 1 year experience in the Healthcare Industry (ABA experience preferred).
• Strong communication skills – able to clearly convey ideas, comprehend and respond to clients or admin, and engage effectively with team members.
• High attention to detail – consistent, accurate, and thorough in task execution.
• Strong technical proficiency – understands back‑office functions and can identify or solve workflow issues.
• Effective time management – able to handle multiple tasks, prioritize, and meet deadlines in a fast‑paced environment.
• Familiarity with HubSpot or a similar CRM is a plus.
• Experience using systems such as CentralReach, ClickUp, or Brillium is advantageous.
• Proficient in MS Office (Excel, Outlook).

If you are not contacted within 14 working days, please consider your application unsuccessful.