QC Consultant

JoburgJobs.co.za; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment platform is looking for a dedicated Quality Control Specialist to join their QC team in Johannesburg. The role involves ensuring high-quality customer interactions by evaluating calls from various departments and providing actionable feedback. The ideal candidate must possess a Bachelor's degree and have excellent communication skills in English and Afrikaans. A salary of R16,500 with performance-based incentives is offered, along with flexible working hours and remote opportunities based on performance.

Benefits

Flexible working hours

Remote working opportunities

Health and wellness benefits

Qualifications

• Bachelor's degree required for the position.
• Fluency in English and Afrikaans is essential.
• Experience with call monitoring and quality assurance tools is needed.

Responsibilities

• Listen to and analyze call recordings from multiple departments.
• Provide constructive feedback based on analysis.
• Communicate suggestions for improvement to the QC manager.

Skills

Excellent communication skills

Fluency in English and Afrikaans

Analytical thinking

Detail-oriented

Knowledge of call centre operations

Organizational skills

Education

Bachelor's degree (3-year minimum)

Job description

We are seeking a dedicated Quality Control Specialist to join our dynamic QC team. In this pivotal role, you will ensure excellence in customer interactions by listening to and evaluating calls across various departments, including Sales, Client Care, Lead Generation and Retentions. Your insights and feedback will directly enhance the quality of our customer experience.

Key Duties and Responsibilities:

• Listen to, analyse, and provide constructive feedback on call recordings from multiple departments.
• Verify and enhance QC notes by incorporating a comprehensive understanding of consultants' perspectives.
• Communicate improvement suggestions clearly and effectively to the QC manager and relevant team members.

Additional Information:

• Working Hours : 08 : 00 to 16 : 30
• Flexitime available post-probation period (3 months), subject to management approval.
• Remote working opportunities available based on satisfactory performance.
• Basic Salary : R16,500 plus incentives.
• IPS Health and Wellness applies the principles of employment equity and will consider applications from designated groups, including candidates with disabilities, that meet the requirements.

Ideal Candidate Requirements:

• Bachelor's degree (3-year minimum) is essential.
• Excellent communication skills with fluency in both English and Afrikaans (additional languages advantageous).
• Objective, trustworthy, discreet, and capable of maintaining confidentiality.
• Confident, innovative, analytical thinker who is detail-oriented and can identify creative solutions.
• Ability to effectively use call monitoring and quality assurance software and tools.
• Strong organizational and time management skills, capable of working independently and collaboratively.
• Knowledge of call centre operations and quality assurance processes.