Client Therapy Coordinator - Est Hours (Remote)

Ista Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global BPO company is seeking a dedicated Client Therapy Coordinator to provide personalized support to clients, matching them with suitable therapists based on individual preferences. This entry-level remote position requires strong communication skills, organisational abilities, and a background in healthcare or homecare. The coordinator will engage with clients and therapists via phone and email, ensuring a seamless experience. Applicants must have a reliable internet connection and power backup to manage load shedding. Full-time role with set EST working hours.

Qualifications

• Experience in healthcare or homecare administration preferred.
• Excellent verbal communication and telephone etiquette.
• Strong organisational and multitasking abilities.

Responsibilities

• Engage with clients and therapists via phone and email.
• Understand client needs to make appropriate therapist matches.
• Update and maintain accurate records in scheduling systems.

Skills

Healthcare or homecare administration

Verbal communication

Organisational skills

Tech-savviness

Problem-solving

Job description

Overview

Client Therapy Coordinator - EST hours (Remote)

STA Personnel SolutionsSouth Africa - we are a global BPO company, recruiting on behalf of our USA client who is a provider of in-home Physical Therapy (PT), Occupational Therapy (OT), and Nurse Practitioner (NP) services.

We are seeking a dedicated and empathetic Client Therapy Coordinator who will facilitate a smooth, personalized experience for clients by thoughtfully matching clients with the most suited therapist based on their clinical needs and individual preferences.

This position is well-suited for individuals with a background in healthcare or homecare, coupled with strong coordination and customer service skills.

PLEASE NOTE

Working Hours: Mon - Fri from 9am to 6pm EST (15:00 SA time).

Hours may change depending on daylight savings and operational requirements.

Work Environment: Remote

Internet Requirements: A fixed fibre line with minimum 25 Mbps upload / download and wired Ethernet capability.

Applicants without a fixed fibre line cannot be considered.

Power Backup: Reliable power backup is required to manage load shedding and power outages.

Key Responsibilities

• Engage with clients and therapists via phone and email to support therapist-client pairing
• Understand client needs and preferences to make appropriate therapist matches
• Update and maintain accurate records in scheduling and tracking systems
• Provide responsive, empathetic customer service to clients and therapists
• Communicate effectively with U.S.-based supervisors and remote team members

Requirements

• Previous experience in healthcare or homecare administration / support is preferred
• Excellent verbal communication and telephone etiquette
• Strong organisational and multitasking abilities
• High level of tech-savviness; comfortable working with multiple digital tools
• Ability to work independently and take initiative in solving problems

If you are not contacted within 14 working days, please consider your application unsuccessful.

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service

Industries: IT Services and IT Consulting