puestos de Human Resouces en Sudáfrica

Job Description :

• Train and embed identified process improvements to the relevant service delivery teams to build consistent team capability.
• Drive change management for all projects, transitions, deployments, and transformation projects within GSS PS.
• Work with GSS PS teams to identify skills gaps and make recommendations for individual development plans.
• Drive the embedding of standardised global processes and technical skills to ensure consistent ways of working.
• Perform ongoing reviews as part of the CI Team to monitor service, project, and program delivery within the portfolio to identify knowledge gaps.
• Design and plan programs to address identified gaps for GSS PS teams.
• Organize or develop training activities, course materials, standards, or visual training materials.
• Collaborate with Learning CoE and GSS L&D team to promote a learning culture.
• Ensure transfer of skills by identifying gaps in knowledge management practices.
• Embed best practices to enable service excellence.
• Act as liaison between GSS HR, Learning CoE, and CI teams to set priorities, address technical concerns, and assess request feasibility.
• Monitor, evaluate, and ensure training activities are recorded on LMS for program effectiveness.
• Build and develop individuals' abilities and skills to maintain appropriate service delivery.
• Deliver effective communication and engagement for GSS People Services leadership and teams, including internal townhalls and external business-facing engagement.
• Work with the Global Communications and Engagement and Admin Services Manager to develop a communication and engagement plan and calendar for People Services, adhering to AA Communications Principles.
• Identify, develop, and implement new ways of working through change management principles to monitor and improve service efficiency and effectiveness.
• Ensure quality and service standards are documented and maintained across GSS PS teams and services.
• Identify, develop, and implement best practice work processes across GSS PS teams, with ongoing review and improvement.
• Onboard new team members into GSS PS processes and ways of working.

Qualifications :

• A relevant 3-year tertiary qualification in HR, Business, or Commerce – Required.
• A relevant postgraduate qualification in HR, Business, or Commerce – Advantageous.

Technical Knowledge :

• At least 5 years of capability/training-related experience.
• At least 3 years of change management experience in a large organization with multiple stakeholders.
• Knowledge of relevant systems.
• Understanding of change management processes.
• Experience in technical training.
• Knowledge of adult-based learning methodologies.
• Proficiency in relevant systems.
• Expertise in training the trainer.
• Advanced knowledge and understanding of a shared service environment.
• Advanced facilitation skills.
• Expertise in blended learning approaches.
• Proficient in planning and prioritizing.
• Proficient in investigative skills.
• Understanding of applicable legislation.
• Expert in project management.
• Advanced influencing and negotiating skills.
• Excellent communication skills across all levels and cultures.