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2,051

Human Resouces jobs in Mexico

WFM Scheduler

WFM Scheduler
Merchants
Johannesburg
ZAR 50,000 - 200,000
Urgently required
Yesterday
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Head of Credit Products – Home & Retail Solutions

Head of Credit Products – Home & Retail Solutions
Staff Unlimited Recruitment Pty Ltd T / A MPC Recruitment Group EC
East London
Remote
ZAR 500,000 - 600,000
Urgently required
Yesterday

Senior Finance Manager

Senior Finance Manager
Apex Group Ltd
Cape Town
ZAR 750,000 - 900,000
Urgently required
Yesterday

Senior Sales Representative

Senior Sales Representative
Hexing Electrical South Africa (Pty) LTD
Midrand
ZAR 200,000 - 300,000
Urgently required
Yesterday

Accounts Manager

Accounts Manager
People Dimension
Durban
ZAR 350,000 - 450,000
Urgently required
Yesterday
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Inbound Manager - Cape Town

Inbound Manager - Cape Town
Boxer Superstores
Cape Town
ZAR 300,000 - 450,000
Urgently required
Yesterday

Guest House Manager

Guest House Manager
Greys Personnel
Durban North
ZAR 200,000 - 300,000
Urgently required
Yesterday

Data Analyst

Data Analyst
THE SKILLS MINE
Durban
ZAR 300,000 - 450,000
Urgently required
Yesterday
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Human Capital Site Coordinator

Human Capital Site Coordinator
SET Recruitment Consultants
Cape Town
ZAR 200,000 - 300,000
Urgently required
Yesterday

People and Culture Support Practitioner

People and Culture Support Practitioner
South African Radio Astronomy Observatory
Cape Town
ZAR 200,000 - 300,000
Urgently required
Yesterday

SHERQ Officer - homechoice (Southern Suburbs (Cape)

SHERQ Officer - homechoice (Southern Suburbs (Cape)
HomeChoice Holdings Limited
Cape Town
ZAR 300,000 - 450,000
Urgently required
Yesterday

Counter Manager - Chanel - Woolworths Canal Walk

Counter Manager - Chanel - Woolworths Canal Walk
The Prestige Cosmetics Group
Cape Town
ZAR 200,000 - 300,000
Urgently required
Yesterday

Hotel Manager

Hotel Manager
RareCruit (Pty) Ltd
Cape Town
ZAR 400,000 - 500,000
Urgently required
Yesterday

Training Officer

Training Officer
Fidelity Services Group
Johannesburg
ZAR 200,000 - 300,000
Urgently required
Yesterday

Restaurant Manager

Restaurant Manager
Sun International
Cape Town
ZAR 350,000 - 450,000
Urgently required
Yesterday

Lodge / Camp Manager

Lodge / Camp Manager
Phoenix Recruitment
Graaff-Reinet
ZAR 200,000 - 300,000
Urgently required
Yesterday

Ethics Manager

Ethics Manager
The National Student Financial Aid Scheme
Cape Town
ZAR 600,000 - 800,000
Urgently required
Yesterday

Portfolio Executive - Johannesburg

Portfolio Executive - Johannesburg
Talent Evolution
Johannesburg
ZAR 1,000,000 - 1,500,000
Urgently required
Yesterday

Performance Manager

Performance Manager
OneMCI
Cape Town
ZAR 200,000 - 300,000
Urgently required
Yesterday

FARM MANAGER

FARM MANAGER
Farm Manager SA
Cape Town
ZAR 360,000 - 480,000
Urgently required
Yesterday

Senior Finance Manager

Senior Finance Manager
Apex Group
Cape Town
ZAR 800,000 - 1,100,000
Urgently required
Yesterday

Human Resources Manager

Human Resources Manager
Ingerop South Africa
Sandton
ZAR 500,000 - 700,000
Urgently required
Yesterday

Recruiter

Recruiter
KTOB Solutions
Cape Town
Remote
ZAR 300,000 - 450,000
Urgently required
Yesterday

Warehouse Logistics Supervisor

Warehouse Logistics Supervisor
Richwood, Cape Town, Gauteng
Wes-Kaap
ZAR 200,000 - 300,000
Urgently required
Yesterday

Bilingual Spanish Recruiter

Bilingual Spanish Recruiter
OneMCI
Cape Town
ZAR 200,000 - 300,000
Urgently required
Yesterday

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Human Resource Management jobsHuman Resource Officer jobsHuman Resource Business Partner jobs

WFM Scheduler

Be among the first applicants.
Merchants
Johannesburg
ZAR 50,000 - 200,000
Be among the first applicants.
2 days ago
Job description

WFM Scheduler

Are you passionate about precision, planning, and performance?

Join our vibrant and youthful Customer Services team as a WFM Scheduler!

We’re looking for a confident, proactive individual with at least 6 months of experience in workforce planning, scheduling, or forecasting.

Responsibilities:

  1. Workforce Planning:
  • Complete agents' schedules within agreed timeframes, considering call volume, average handling time, shrinkage forecasts, and overtime.
  • Administer extra-time as governed by the scheduling process.
  • Record all attrition, absenteeism, leave, sickness, lateness, planned off-phone activities, and overtime.
  • Monitoring:
    • Check staff coverage and report shortfalls to operations.
    • Monitor absenteeism trends and flag anomalies.
    • Brief Operations Management on recommended service level risk mitigation plans.
    • Review performance across skill sets and revise schedules and forecasts to improve site performance.
  • Reporting and Administration:
    • Provide relevant Workforce Management reports as per operational requirements.
    • Ensure accuracy of exception capturing and real-time reporting.
    • Review adherence and shrinkage reporting daily, weekly, and monthly.

    Qualifications:

    • Minimum 6 months experience in workforce scheduling, planning, or forecasting.
    • Matric / NQF level 4 qualification.
    • Proven ability to communicate effectively and drive improvements.
    • Experience in BPO or telecommunications industries (advantageous).
    • Strong Excel skills and knowledge of workforce tools such as Genesys or Verint.
    • Team player with the ability to engage, challenge, and contribute.

    Why Join Us?

    • Energetic, supportive, and innovative team culture.
    • Opportunities for professional growth and internal mobility.

    Apply now and shape the future of the workplace!

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    * The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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