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Boardroom Appointments
A leading technology solutions provider in Gauteng is seeking a detail-oriented Service Controller to manage service calls and ensure excellent customer service delivery. The ideal candidate will have at least 2 years of experience in a similar role within the office automation industry, strong communication skills, and a proactive, customer-centric approach. Responsibilities include managing service requests, coordinating technician schedules, and maintaining accurate records. This is a great opportunity to join a dynamic team committed to quality service.
About the Role As a leader in the Office Automation, Telecoms and Security Solutions Industry, United Business Solutions takes pride in delivering comprehensive business technology solutions to fulfil our clients' needs. We are looking for an experienced Service Controller to join our established Photocopier service department based in our head office in Rivonia, Sandton. As a service controller, you will be representing our business as the first point of contact for incoming customer service calls. You will also be responsible for coordinating and managing the entire service call process from logging the call, managing the technician who visits the site, and ordering the necessary parts and spares. We are looking for an organised and detail-oriented individual who thrives on customer satisfaction, to play a crucial role in providing quality service delivery to our valued client base.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.