Service Controller (Photocopier Office Automation)

United Business Solutions; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology solutions provider in Gauteng is seeking a detail-oriented Service Controller to manage service calls and ensure excellent customer service delivery. The ideal candidate will have at least 2 years of experience in a similar role within the office automation industry, strong communication skills, and a proactive, customer-centric approach. Responsibilities include managing service requests, coordinating technician schedules, and maintaining accurate records. This is a great opportunity to join a dynamic team committed to quality service.

Qualifications

• Minimum 2 years proven experience in a service controller role within office automation.
• Excellent communication and interpersonal skills.
• Good understanding of photocopier and printer functionality.

Responsibilities

• Receiving, logging, managing and closing service calls.
• Processing quotes and invoices for chargeable calls.
• Scheduling technician callouts for on-site repairs.

Skills

Customer service orientation

Organisational skills

Communication skills

Time management

Problem-solving

Education

National Senior Certificate / Matric

Tools

Microsoft Office

CRM systems

Job description

About the Role As a leader in the Office Automation, Telecoms and Security Solutions Industry, United Business Solutions takes pride in delivering comprehensive business technology solutions to fulfil our clients' needs. We are looking for an experienced Service Controller to join our established Photocopier service department based in our head office in Rivonia, Sandton. As a service controller, you will be representing our business as the first point of contact for incoming customer service calls. You will also be responsible for coordinating and managing the entire service call process from logging the call, managing the technician who visits the site, and ordering the necessary parts and spares. We are looking for an organised and detail-oriented individual who thrives on customer satisfaction, to play a crucial role in providing quality service delivery to our valued client base.

Key Duties

• Receiving, logging, managing and closing service calls on the system
• Processing quotes and invoices for chargeable calls
• Efficiently resolving customer queries, ensuring that they are updated throughout the process, and that service delivery is in line with their SLA
• Scheduling and managing technician callouts to client locations for on-site repairs and maintenance
• Maintaining accurate records of service requests, repairs, and customer interactions via our software systems
• Working with management to identify areas for system improvement, optimisation and automation

Minimum Qualifications

• Minimum 2 years proven experience in a service controller role within the office automation industry
• National Senior Certificate / Matric
• Excellent communication and interpersonal skills to interact with clients and technicians
• Strong organisational and time management skills with the ability to prioritise and solve tasks effectively
• Good understanding of photocopier and printer functionality and maintenance procedures
• Proficient in English
• Excellent PC skills including use of Microsoft Office
• A positive and proactive customer-centric attitude
• Attention to detail and ability to multitask in a high-pressure customer service environment

Further Advantageous Skills

• Knowledge of and experience using CO3 / BPO
• Experience in CRM systems
• Proficiency in other languages