Collections Controller (Outbound) - Talent Pool

ADvTECH; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading educational group in South Africa is seeking a Collections Controller to manage debt collection from parents and account payers. This role involves contacting debtors, negotiating payment agreements, and ensuring that outstanding debts are tracked effectively. The ideal candidate will have a Grade 12 qualification, a B-Tech in Credit Management or B.Com in Accounting, and experience in debt recovery. Strong communication and customer service skills are essential. Competitive salary offered.

Qualifications

• Minimum 2-3 years experience as a Collections Agent/Controller.
• Experience in a Shared Service environment for at least 1 year.

Responsibilities

• Collect debts by contacting debtors and negotiating payment arrangements.
• Manage accounts on the Debt Management System.
• Follow up on overdue accounts and confirm payment arrangements.

Skills

Debt Recovery Negotiation

Communication Skills

Customer Service

Education

Grade 12

B-Tech Credit Management / B.Com Accounting

Tools

Excalibur Debt Management System

Customer Service Tracking System

Job description

Purpose of the Job:

The Collections Controller, part of the Accounts Receivable team, for Advtech Group Schools Division, is focussed on collecting debts from parents/ account payers. Responsibilities include locating and contacting debtors to enquire about their payment status, planning and implementing a course of action to recover overdue accounts and tracking of outstanding debt.

Responsibilities

Debt Management System Interface:

• Call Account payers/ parents, at the beginning of the year, to agree on payment particulars viz monthly, per term or once off. Capture payment agreement on the Excalibur Debt Management system
• Follow up with account payers/ parents via Excalibur Debt Management system, Customer Service Tracking System to confirm payment agreement reached
• Update the system, as required, when account payers/ parents’ information or contact details have changed.

Debt Collection:

• Monitor accounts on the system, each month, to manage outstanding debts.
• Work according to a call schedule.
• Locate and call the account payers/ parents, whose accounts are in arrears, to discuss the outstanding debt in accordance with the agreed daily schedule.
• Arrange for payments to be made, negotiating debt recovery including payoff deadlines or payment plans.
• Follow up with account payers/ parents via Excalibur Debt Management system, Customer Service Tracking System to confirm payment arrangements made.
• Monitor and manage all Broken Payment arrangement as per Excalibur Debt Management system within set target time frame.

Tracking of Outstanding Debt:

• Call all account inclusive of overdue accounts and negotiate payment arrangements, updating the system as necessary.
• Follow up on outstanding payments, checking for payment within 5 days.
• Follow up on payments not honoured within set target time frame.
• Place business hold on accounts that are not paid in consultation with Management.

Education Requirements:

• Grade 12.
• B-Tech Credit management / B.Com Accounting.

Experience Required:

• Experience as a Collections Agent/ Controller (2-3 years)
• Shared Service experience (1 year)