Customer Service jobs in United States

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Apply locations Blouberg Rural | Type: Full time | Posted: Today | Application Deadline: May 14, 2025 (5 days left)

To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice.

• Contribute to cost efficiencies through responsible utilisation of work-related resources.
• Prevent complaints by proactively identifying customers needing additional check-ins or about to leave without assistance, and offer alternatives (e.g., booking a ticket or using Digital Channels).
• Provide excellent customer service to external clients seeking assistance with banking or financial needs.
• Promote teamwork and inclusivity within the team.
• Identify and utilise opportunities to assess and improve personal performance.
• Ensure operational excellence by delivering work processes according to quality standards.
• Optimize work through applying learning experiences.
• Build and maintain stakeholder relationships.
• Deliver customer service in line with quality standards.

Note: Applications will not be accepted after the deadline. Please submit your application before May 14, 2025.

All appointments will align with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless required by law.

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FNB serves retail and commercial customers, offering banking, insurance, investment, and digital solutions that help navigate everyday challenges. Recognized globally, FNB has won multiple awards, including the Strongest Banking Brand in the World (Brand Finance Banking 500 2023). We offer opportunities for a rewarding career, especially if you want to make a meaningful impact on people's lives.