Customer Service à Canada

Annually Cost To Company (Market related)

The underwriter is responsible for accepting liability and setting the appropriate premium pricing for the insurance
policy. The underwriter would furthermore decline unfavorable risks in accordance with the prescribed underwriting guidelines and policy wording.
Doing daily amendments to a client’s existing cover, as well as processing monthly/ annual renewals of policies forms part of
the day to day responsibilities of an underwriter

Responsibilities:

• Effective Communication skills (Email and Telephonic Etiquette)
• Ability to effectively handle conflict/ irate client
• Effective numerical skills and ability to think analytically with good attention to detail
• Solution based thinking
• High levels customer service orientation
• Logical thinking with good ability to work through “noise”
• Ability to perform without or with limited supervision
• Ability to use own initiative when dealing with ‘out of the ordinary’ scenarios
• Ability to be flexible and adaptable to change
• High levels of self-perception (confidence, self-empowerment, optimism, self-respect)
• Effective Time management skills
• Demonstrate high levels of accountability
• High levels of stress tolerance
• Ability to build value adding interpersonal relationships with colleagues, managers and brokers
• Ability to work well within a team

• Matric
• FETC (Further Education & Training Certificate) in Short Term Insurance – NQF 4 (150 credits)
• Completed RE1
• Computer literacy (Word, excel, outlook)
• Exposure to, or work experience on the TIAL Operating System (System A) – highly advantageous
• Sound knowledge and understanding of relevant short-term insurance policy wording (Multimark III and/ or Personal Lines)
• Minimum of two to three years relevant work experience as a short-term insurance Underwriter (Commercial Lines Products)