Customer Service-Jobs in Südafrika

We are searching for a Hotel Maintenance Manager who will be responsible for the overall maintenance and upkeep of a 35-bedroom hotel facility. This role ensures that all hotel systems, equipment, and infrastructure operate efficiently, safely, and to the highest standards of guest satisfaction. The manager will lead a maintenance team, coordinate with contractors, and proactively address maintenance needs to preserve the hotel's luxurious environment.

Key Responsibilities:

• Hotel Systems Maintenance:
  • Oversee the maintenance of all hotel systems, including HVAC, plumbing, electrical, and fire safety systems.
  • Ensure the proper functioning of guest room amenities, such as lighting, climate control, and entertainment systems.
  • Maintain and repair kitchen and laundry equipment.
  • Manage the upkeep of pools, spas, and other recreational facilities.
• Preventative Maintenance:
  • Develop and implement preventative maintenance schedules to minimize downtime and ensure the longevity of hotel equipment.
  • Conduct regular inspections of hotel facilities to identify potential maintenance issues.
  • Maintain accurate records of maintenance activities and repairs.
• Team Management:
  • Lead, supervise, and train the hotel maintenance team.
  • Schedule and assign work tasks, ensuring efficient use of resources.
  • Monitor team performance and provide feedback.
  • Ensure compliance with safety regulations.
• Guest Service:
  • Respond promptly to guest requests for maintenance assistance.
  • Ensure that maintenance activities minimize disruption to guest comfort.
  • Maintain a professional and courteous demeanor when interacting with guests.
• Budget Management:
  • Develop and manage the hotel maintenance budget.
  • Procure necessary materials and equipment, ensuring cost-effectiveness.
  • Track expenses and provide regular reports to the Facilities Manager.
• Contractor Management:
  • Coordinate and supervise the work of external contractors.
  • Obtain and evaluate bids from contractors.
  • Ensure that contractors adhere to safety and quality standards.

Safety and Compliance:

• • Ensure compliance with all relevant safety regulations and standards.
  • Conduct regular safety inspections and address any hazards.
  • Maintain accurate records of safety procedures and incidents.
• Planning and Reporting:
  • Develop and implement maintenance schedules and plans.
  • Provide regular reports to the Facilities Manager on maintenance activities and issues.
  • Contribute to the development of long-term maintenance strategies.

Qualifications and Skills:

• Proven experience in hotel maintenance management.
• Strong knowledge of building systems, HVAC, plumbing, and electrical systems.
• Excellent leadership and team management skills.
• Strong organizational and problem-solving skills.
• Ability to manage budgets and control costs.
• Knowledge of safety regulations and procedures.
• Excellent communication and interpersonal skills.
• Relevant technical certifications or qualifications.
• Valid driver's license.

Personal Attributes:

• Proactive and self-motivated.
• Attention to detail.
• Ability to work independently and as part of a team.
• Strong work ethic.
• Ability to work in varying conditions.
• A strong customer service mindset.

Should you feel you are up for a challenge and your skill set and experiences align, please apply online!

We are committed to transforming and redressing past inequalities. Our employment equity goals will be considered in our selection process.