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Operations Manager / Guest Experience (Hospitality) \ Cape Winelands, Western Cape
Job summary
A luxury property recruitment agency is seeking an exceptional Operations Manager to lead hospitality operations. This role requires over 5 years of experience in luxury hospitality, strong leadership, and excellent communication skills. The successful candidate will oversee daily operations and ensure a seamless guest experience. Position is full-time and on-site in the Western Cape, South Africa.
Qualifications
- 5+ years’ experience in luxury hospitality, wellness, retreat or boutique lodge operations.
- Proven leadership in management and guest journey coordination.
- Strong communication and organisational skills.
Responsibilities
- Oversee all daily operations across guest experience, housekeeping, F&B, and wellness.
- Guide and support team leaders to ensure seamless guest journeys.
- Translate the owners’ vision into practical daily excellence.
Skills
Location: Cape Winelands, Western Cape
Type: Full-Time | On-Site
A renowned luxury property is seeking an exceptional Operations Manager — or a passionate management couple — to lead our guest experience and day-to-day hospitality operations. This is a rare opportunity to join a mindful, nature-rooted environment where wellness, connection, and regenerative living come together in a truly special way.
- 5+ years’ experience in luxury hospitality, wellness, retreat or boutique lodge operations
- Proven leadership in team management, systems, and guest journey coordination
- Strong communication and organisational skills
- Calm, intuitive, and hands-on under pressure
- A natural host who leads with empathy, presence and purpose
- Aligned with values of sustainability, conscious living and holistic wellbeing
- Legal eligibility to work in South Africa
For couples: Complementary skills in operations, guest experience, food & beverage, or wellness management are ideal.
- Oversee all daily operations across guest experience, housekeeping, F&B, and wellness
- Guide and support team leaders to ensure seamless, soulful guest journeys
- Maintain structure through systems, SOPs, budgeting, and clear communication
- Translate the owners’ vision into practical daily excellence
- Foster an atmosphere of calm precision and heartfelt service
We will be in contact with shortlisted candidates who meet the requirements detailed above. If you have not received a reply within 2 weeks, please consider your application unsuccessful.
By applying, you confirm that:
- We may retain your personal information in our database for future matching of suitable opportunities
- We may contact you when suitable opportunities arise
- The information you have provided to us is true, correct and up to date
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.