Shop Assistant / Cashier - Clicks Harri Centre & Surrounding Areas

Clicks Group; Maluti-a-Phofung Local Municipality; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail and healthcare company in South Africa is seeking an applicant to excel in customer service and operational activities at the point of sale. Candidates should possess Grade 12 and have strong skills in customer orientation, planning, and communication. The role involves handling cash, promoting clubcard membership, and ensuring a positive shopping experience for customers.

Qualifications

• Desirable experience in a customer-facing role within a retail/FMCG store operations environment.

Responsibilities

• Execute all operational activities at the point of sale efficiently.
• Maintain high accuracy when scanning merchandise and processing payments.
• Promote clubcard to enroll new members and achieve targets.
• Deliver superior customer service as a brand ambassador.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Maths 50% at Grade 12 level

English 50% at Grade 12 level

Job description

About Our Company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable Competencies

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience

Desirable: experience in a customer facing role within a retail/FMCG store operations environment.

Education

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level