Operations Manager / Guest Experience (Hospitality) \ Cape Winelands, Western Cape

Dixie Recruitment; Worcester; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury property recruitment agency is seeking an exceptional Operations Manager to lead hospitality operations. This role requires over 5 years of experience in luxury hospitality, strong leadership, and excellent communication skills. The successful candidate will oversee daily operations and ensure a seamless guest experience. Position is full-time and on-site in the Western Cape, South Africa.

Qualifications

• 5+ years’ experience in luxury hospitality, wellness, retreat or boutique lodge operations.
• Proven leadership in management and guest journey coordination.
• Strong communication and organisational skills.

Responsibilities

• Oversee all daily operations across guest experience, housekeeping, F&B, and wellness.
• Guide and support team leaders to ensure seamless guest journeys.
• Translate the owners’ vision into practical daily excellence.

Skills

Luxury hospitality experience

Team management

Communication skills

Organisational skills

Empathy

Pressure handling

Job description

Location: Cape Winelands, Western Cape
Type: Full-Time | On-Site

A renowned luxury property is seeking an exceptional Operations Manager — or a passionate management couple — to lead our guest experience and day-to-day hospitality operations. This is a rare opportunity to join a mindful, nature-rooted environment where wellness, connection, and regenerative living come together in a truly special way.

• 5+ years’ experience in luxury hospitality, wellness, retreat or boutique lodge operations
• Proven leadership in team management, systems, and guest journey coordination
• Strong communication and organisational skills
• Calm, intuitive, and hands-on under pressure
• A natural host who leads with empathy, presence and purpose
• Aligned with values of sustainability, conscious living and holistic wellbeing
• Legal eligibility to work in South Africa

For couples: Complementary skills in operations, guest experience, food & beverage, or wellness management are ideal.

Key Responsibilities

• Oversee all daily operations across guest experience, housekeeping, F&B, and wellness
• Guide and support team leaders to ensure seamless, soulful guest journeys
• Maintain structure through systems, SOPs, budgeting, and clear communication
• Translate the owners’ vision into practical daily excellence
• Foster an atmosphere of calm precision and heartfelt service

We will be in contact with shortlisted candidates who meet the requirements detailed above. If you have not received a reply within 2 weeks, please consider your application unsuccessful.

By applying, you confirm that:

• We may retain your personal information in our database for future matching of suitable opportunities
• We may contact you when suitable opportunities arise
• The information you have provided to us is true, correct and up to date