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B-BBEE Complaints Lead – Public Sector
Job summary
A leading government agency in Pretoria is seeking an Assistant Manager for B-BBEE Complaints Handling. The role involves developing and overseeing complaints handling systems, ensuring compliance, and improving processes. Candidates should possess a diploma or degree in public administration and have 3-5 years of relevant experience. The position offers a fixed-term contract with market-related remuneration.
Qualifications
- 3-5 years' relevant experience in complaints handling and resolution.
- Knowledge of legal frameworks such as PFMA and National Treasury Regulations.
- Ability to implement effective complaints handling methodologies.
Responsibilities
- Handle complaints lodged with the commission as per established procedures.
- Maintain and update the complaints database and tracking system.
- Coordinate complaints that can be resolved through alternative dispute resolution.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.