MSP Technical Success Coordinator for Client Delivery

Kontak Recruitment; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A Managed IT Services provider in Johannesburg is looking for a Technical Customer Success Coordinator to support client environments and ensure smooth service delivery. The ideal candidate has 3-6 years of experience, especially in an MSP setting, and is skillful in Microsoft 365 administration and client communication. Responsibilities include coordinating service delivery, managing documentation, and improving internal systems.

Qualifications

• 3 – 6 years total work experience.
• 1 – 2 years experience in an MSP environment.
• Experience managing multiple clients.

Responsibilities

• Coordinate service delivery activities for assigned clients.
• Manage onboarding documentation and environment audits.
• Maintain and improve internal systems.
• Support governance initiatives and process refinement.
• Assist with licensing renewals and vendor relationships.
• Act as a communication point between clients and technical teams.

Skills

Microsoft 365 administration

Azure fundamentals

Client communication

Process-focused approach

RMM tools

ITIL awareness

Tools

Ticketing systems

Job description

A Managed IT Services provider in Johannesburg is looking for a Technical Customer Success Coordinator to support client environments and ensure smooth service delivery. The ideal candidate has 3-6 years of experience, especially in an MSP setting, and is skillful in Microsoft 365 administration and client communication. Responsibilities include coordinating service delivery, managing documentation, and improving internal systems.