B-BBEE Complaints Lead – Public Sector

Nefcorp; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading government agency in Pretoria is seeking an Assistant Manager for B-BBEE Complaints Handling. The role involves developing and overseeing complaints handling systems, ensuring compliance, and improving processes. Candidates should possess a diploma or degree in public administration and have 3-5 years of relevant experience. The position offers a fixed-term contract with market-related remuneration.

Qualifications

• 3-5 years' relevant experience in complaints handling and resolution.
• Knowledge of legal frameworks such as PFMA and National Treasury Regulations.
• Ability to implement effective complaints handling methodologies.

Responsibilities

• Handle complaints lodged with the commission as per established procedures.
• Maintain and update the complaints database and tracking system.
• Coordinate complaints that can be resolved through alternative dispute resolution.

Skills

Complaints handling

Analytical skills

Knowledge of B-BBEE Act

Education

National Diploma / Degree in Public Administration or Business Administration / Economic Science / Law

Job description

A leading government agency in Pretoria is seeking an Assistant Manager for B-BBEE Complaints Handling. The role involves developing and overseeing complaints handling systems, ensuring compliance, and improving processes. Candidates should possess a diploma or degree in public administration and have 3-5 years of relevant experience. The position offers a fixed-term contract with market-related remuneration.