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Shop Assistant
Job summary
A leading health and beauty retailer is looking for a customer service associate in Pretoria to efficiently execute operational activities at the point of sale and provide an exceptional customer experience. The ideal candidate will have a Grade 12 education, strong customer orientation, and experience in retail or FMCG environments. Responsibilities include cash handling, promoting store loyalty programs, and ensuring customer satisfaction through friendly service. Join a team committed to driving sales and enhancing customer engagement.
Qualifications
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment.
Responsibilities
- Efficiently execute all operational activities at the point of sale.
- Maintain high levels of accuracy when scanning merchandise.
- Ensure safe handling of cash at all times.
- Proactively promote the Clicks' clubcard.
- Deliver superior customer service as a brand ambassador.
- Maintain updated knowledge on products and promotions.
Skills
Education
Industry: FMCG & Supply Management
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Pretoria
Contract: Permanent
EE position: Yes
Clicks Group
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.