Banking Customer Advisor — Growth & Impact

Sigma Connected Group; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services firm in South Africa is seeking Financial Advisors to join their team. This role focuses on delivering exceptional customer service by acting as the primary point of contact for clients, assisting with account inquiries, and maximizing benefits. Candidates should have at least 1 year of experience in a customer-facing role, excellent communication skills, and a matriculation certificate. The position offers career development and training opportunities, making it an excellent chance for growth in a dynamic environment.

Benefits

Career development opportunities

Medical insurance

Transportation benefits

Employee Assistance Program

Qualifications

• 1 year proven experience in a customer-facing role, ideally in the banking or financial services industry.
• Excellent verbal and written communication skills are essential.
• Experience in managing high volumes of customer inquiries across multiple channels.

Responsibilities

• Act as the primary point of contact for customers and address inquiries related to account features.
• Guide customers on maximizing benefits of their accounts.
• Work closely with internal teams to resolve issues.

Skills

Customer-centric mindset

Strong communication skills

Attention to detail

Ability to adapt to change

Empathy

Education

Matriculation certificate

Job description

A leading financial services firm in South Africa is seeking Financial Advisors to join their team. This role focuses on delivering exceptional customer service by acting as the primary point of contact for clients, assisting with account inquiries, and maximizing benefits. Candidates should have at least 1 year of experience in a customer-facing role, excellent communication skills, and a matriculation certificate. The position offers career development and training opportunities, making it an excellent chance for growth in a dynamic environment.