Service Advisor

Adendorff Machinery; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A machinery company is looking for a skilled Service Advisor at their Gezina branch in Pretoria. The ideal candidate will serve as a liaison between customers and service technicians, ensuring excellent customer service. Responsibilities include managing repair workflows, advising customers on services, and maintaining positive relationships. Candidates should have relevant experience and technical knowledge of tools and machinery. The work hours are Monday to Friday, with benefits available.

Qualifications

• Proven experience as a Service Advisor or similar role.
• Understanding of Repairs and Maintenance of tools and machinery.

Responsibilities

• Consult with Repairs Technicians regarding necessary repairs.
• Provide customers with information and advice on warranties.
• Manage the Repairs division workflow and schedule.

Skills

Technical

Customer Communication

Detail-oriented

English Reading and Writing

Motivated

Mechanical Systems Knowledge

Tools

Power Tools

Welding Machines

Compressors

Job description

We are thrilled to announce a new opening for a highly skilled Service Advisor for our Gezina, Pretoria branch, to join our team!

About the Position

We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service. The Company encourages all designated groups to apply.

Technical knowledge of Tools and Machinery would be an advantage.

• Wide range of Power Tools, Welding Machines, compressors.
• Small Machinery i.e. Petrol & Diesel Engines, Generators

Job requirements:

• Consult with Repairs Technicians regarding necessary repairs and possible alternatives
• Use knowledge of products and services to provide information about available parts and service options
• Answer questions about service outcomes, schedule and book appointments
• Provide customers with information and advice on warranty protections and cost savings
• Manage and oversee the Repairs division workflow and schedule
• Call customers to advise them on pick-up times
• Maintain positive customer relationships to ensure repeat business

Desired Skills

• Technical
• Must be able to communicate with customers at all levels.
• Must be detail oriented
• Must be able to read and write English
• Must be highly motivated and be able to liaise with customers
• Knowledge of mechanical systems

Desired Work Experience

• Proven work experience as a Service Advisor or similar role
• Strong understanding of Repairs and Maintenance of tools and machinery
• Salary: Negotiable with Benefits available.
• Working Hours: Monday – Friday 08:00 – 17:00 and Saturday 08:00 – 13:00.