Desktop Support Analyst

Immersive Technologies Pty Limited; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global mining technology company in Johannesburg is seeking a versatile IT support professional to handle technical issues and user support. This role requires over 3 years of experience in Service Desk/Desktop Support, strong customer service skills, and hands-on experience with technologies including Microsoft 365 and Active Directory. You will be pivotal in ensuring system performance and user satisfaction in a collaborative IT environment. Competitive benefits and professional development opportunities are offered.

Benefits

Flexible work environment

Employee Assistance Program

Professional development training

Qualifications

• At least 3 years in a Service Desk or Desktop Support role.
• Hands-on experience with Microsoft 365 and cloud technologies.
• Strong time management and task prioritization skills.

Responsibilities

• Act as first point of contact for technical issues.
• Troubleshoot and resolve incidents promptly.
• Manage desktops and user accounts, ensuring system performance.

Skills

Customer service

Problem-solving

Communication

Tools

Microsoft 365

Microsoft Intune

Active Directory

Remote support tools

Job description

Immersive Technologies is one of the world’s most successful companies in driving continuous improvement of human performance within the mining industry. We’re part of the global Komatsu Group of companies and are the world’s largest supplier of mining equipment simulators, with our solutions deployed in over 50 countries.

Immersive is committed to recruiting and maintaining a diverse and inclusive team because we strongly believe we’re more effective with people from a wide range of backgrounds and identities.

Due to the company’s continued growth, a permanent full-time position has become available within the Information Services Department. We are seeking a versatile candidate to be based in our Johannesburg office, where you will be the primary IT contact for local staff while also providing technical support to our global offices.

You’ll work closely with the Information Services team located at our Head Office in Perth, Western Australia, ensuring seamless collaboration and consistent service delivery across all of our regions. This role is integral to the Johannesburg office, supporting day-to-day operations and acting as the link between local users and our global IT strategy.

What’s in it for you!

• Immersive offers a flexible work environment that supports work-life balance, along with access to a confidential Employee Assistance Program (EAP) for mental health and wellbeing.
• You’ll gain hands‑on experience with modern IT infrastructure and technologies such as Microsoft 365, Intune, Azure, and enterprise security tools, while working in an inclusive, collaborative culture that values innovation.
• As part of our on‑call roster, you’ll play a critical role in maintaining business continuity, and we recognise that commitment with additional allowances and time‑in‑lieu benefits.
• Additionally, you’ll have the chance to expand your expertise by engaging in IT‑related projects and enhancing your professional development through training and industry‑recognised certifications.

How you will make an impact:

• As a part of the Service Desk team, you will act as the first point of contact for all technical issues, and coordinate with the IT team based in Head Office to maintain system performance and user satisfaction.
• You’ll log, troubleshoot, resolve and when necessary, escalation incidents promptly.
• You’ll manage desktops and user accounts, handle computer deployments and reimaging, and troubleshoot hardware and software issues while applying best practices for information security & data privacy.
• Maintain accurate documentation and contribute to process improvements.

What you need to succeed:

• At least 3 years success in a similar Service Desk and/or Desktop Support role.
• Strong communication skills and a genuine passion for delivering outstanding customer service.
• Hands‑on experience with Microsoft 365, Microsoft Entra, Microsoft Intune, Active Directory, remote support tools, and cloud technologies.
• Strong problem‑solving ability to investigate hardware and software issues, identify root causes, and implement effective solutions across desktops and laptops.
• The ability to work independently, prioritise tasks effectively and manage time efficiently.

If you meet the above criteria, please forward your application and interest to us using the APPLY NOW button below.