It Support jobs in Singapore

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are seeking a UX-Driven Product Manager for user endpoint (e.g. laptop) for secured whole-of-government infrastructure. You will act as the voice of the customer, leading cross-functional teams to develop and deploy highly usable and innovative products to enhance user experience and work efficiency. If you are being selected, you will be joining us as contract employment (ending on 30 November 2028).

Responsibilities:

Product Strategy and lifecycle management

• Own the roadmap for the endpoint infrastructure, prioritize features and create a roadmap for future development, ensuring alignment with business goals.
• Oversee the entire product lifecycle, from ideation and creation to launch, maintenance, and eventual retirement, ensuring profitability and customer satisfaction.

User-Centric and preferences

• Analyze customer feedback and identify pain points for product development.
• Redesign or simplifying workflows (e.g., pushing down of changes to endpoint) to minimize errors and fatigue.
• Ensure that products meets security requirements for both end-users and IT administrators.

Technical execution

• Drive the development of solutions with regulatory requirements and internal policies
• Translate business needs or problems into clear, actionable functional requirements and technical specifications

Incident handling and reporting

• Ownership of all endpoints related problem tickets and see to the resolution, which will involve collaborating with multiple cross functional teams
• Perform stakeholder management to ensure management oversight of high priority issues
• Track key performance indicators (KPIs), analyze product metrics, and provide insights to improve product performance and drive business decisions.

Cross-functional collaboration

• Work closely with engineering, and other stakeholders to develop and launch solutions, ensuring seamless execution and user experience.
• Collaborate with various product teams to plan testing, prioritize backlogs, and align schedule for product releases.

• Minimum 5 years of experience as a Product Manager with relevant focus on Windows endpoint, application roll-out, group policies or IT Support and Administration.
• Strong analytical and problem-solving abilities.
• Excellent communication, interpersonal, and collaboration skills.
• Ability to understand and translate customer needs into technical requirements.
• Knowledge of endpoint machines, networking, Windows OS or desktop support (e.g. SCCM, CompTIA, Fundamentals in Microsoft Security, Compliance or Identity) is required.
• Understanding of Active Directory hardening or group policies is an advantage
• Knowledge of agile methodologies and product development processes.
• Ability to prioritize tasks and detail oriented to manage multiple projects effectively.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at:https://www.assurity.sg/privacy.htmlor such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.