IT Support Specialist (Retail & Office)

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

An IT recruitment firm in Singapore is looking for an IT Support professional to provide first-line support for corporate and boutique users. Responsibilities include troubleshooting hardware/software issues, maintaining IT asset records, and assisting with device lifecycle management. Candidates should have a Diploma or Bachelor’s in IT and 2–5 years of experience in similar roles. A strong customer focus and good communication skills are essential. This position may require occasional after-hours support.

Qualifications

• 2–5 years of hands-on IT support experience.
• Experience in office and/or retail environments.
• Familiarity with troubleshooting hardware/software.

Responsibilities

• Provide first-line IT support for corporate and boutique users.
• Troubleshoot hardware and software issues.
• Perform user administration and support device lifecycle.

Skills

IT support

Windows

macOS

Office 365

basic networking

communication skills

Education

Diploma or Bachelor’s degree in Information Technology

Tools

IT service desk tools

POS systems

Job description

Responsibilities

• Provide first-line IT support for corporate office and boutique users, ensuring smooth daily operations across retail and business environments.
• Troubleshoot and resolve hardware, software, network, and connectivity issues for end-user devices such as laptops, printers, mobile devices, and peripherals.
• Perform user and access administration, including email, Office 365 accounts, and system permissions, in line with IT policies.
• Support device lifecycle activities such as setup, deployment, replacement, and decommissioning for staff movements and store openings.
• Assist with routine IT operations including system updates, patching, basic maintenance, and health monitoring under guidance from senior IT members.
• Maintain accurate IT asset records, manage software installations and licences, and coordinate with vendors for repairs, replacements, and warranties.
• Support basic network and infrastructure matters (LAN, Wi‑Fi, VPN), and assist during boutique renovations, relocations, or IT upgrades.
• Log, track, and document incidents and resolutions in the ticketing system, support security and compliance requirements, and provide operational support for IT projects and go‑live activities.

Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related discipline, with 2–5 years of hands‑on IT support experience.
• Experience supporting end users in office and/or retail environments, with working knowledge of Windows/macOS, Office 365, and basic networking.
• Familiarity with IT service desk tools, asset management, hardware/software troubleshooting, and basic IT security practices; POS system exposure is an advantage.
• Customer‑focused, organised, and dependable, with strong communication skills and the flexibility to support a fast‑paced retail environment, including occasional after‑hours support when required.

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Email resume to [e-mail]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: [phone]

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: 63XWX7WR