Help Desk and Tech Support Executive

67 Pall Mall Singapore Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prestigious club in Singapore is seeking a Help Desk and Tech Support professional. In this junior role, you will be the first point of contact for technology needs. Responsibilities include troubleshooting technology issues, device setup, systems administration, and vendor liaison. The ideal candidate should have 1 to 2 years of IT support experience, be organized, and able to handle a mix of technical and administrative tasks. This position supports smooth club operations and enhances staff productivity.

Qualifications

• 1 to 2 years of experience in IT support, helpdesk, or operations.
• Comfort with desktops, laptops, POS devices, and troubleshooting.
• Highly organized and calm under pressure.

Responsibilities

• Act as first-line support for technology issues.
• Log and manage support tickets for IT problems.
• Prepare and run operational reports to support decision-making.

Skills

IT support experience

Troubleshooting

Organizational skills

Technical aptitude

Customer service orientation

Tools

POS devices

Basic networking knowledge

Job description

General Scope of Role:

The Help Desk and Tech Support role is the first point of contact for day-to-day technology needs at the club. This is a junior, hands-on role that supports frontline operations through quick troubleshooting, basic systems administration, device issuance, and strong follow-through with external vendors for escalations.

The role is intentionally broad. It blends helpdesk support with practical operational tasks such as reporting, data entry, light office administration, and coordination across teams, especially in smaller sites where the local team needs someone who can cover a wide range of support activities.

Key Deliverables:

Helpdesk and User Support

• Act as first-line support for desktop, laptop, POS, network, printer, AV, and application issues.

• Log, track, and resolve tickets, escalating when needed, and keeping users updated.

• Provide basic training and user guidance, including simple troubleshooting checklists.

Device Issuance and Account Administration

• Prepare accounts, devices, and access rights for new joiners, and manage leavers’ IT offboarding.

• Support device setup, imaging, basic configuration, and accessory management (headsets, tablets, POS peripherals).

• Maintain clean records of who has what device, and where it is located.

Systems Administration

• Install and maintain approved software, perform basic patching and updates, and support endpoint security checks.

• Perform basic administration tasks for approved systems (user setup, password resets, basic configuration changes) within defined permissions.

• Maintain documentation on local procedures, system configurations, and recurring fixes.

Vendor Liaison and Escalation

• Liaise with external IT Support vendors for escalations, including raising tickets, providing evidence, scheduling calls, and coordinating onsite visits.

• Ensure issues are followed through to resolution, including post-fix verification with the club teams.

Reporting, Data Entry, and Office Administration

• Prepare and run operational reports to support decision-making, including simple weekly or monthly summaries.

• Support data entry tasks related to systems usage, asset inventory, licensing records, and operational checklists.

• Provide light office administration support when required, including filing, documentation, meeting coordination, and basic procurement support.

Asset and Inventory Support

• Maintain accurate inventory of IT assets including hardware and software and support periodic audits.

• Assist with procurement, deployment, and retirement of IT assets.

Business Context:

This role is central to ensuring smooth day-to-day club operations by keeping staff productive and systems reliable. It also creates the discipline and documentation needed for the wider Group Technology team and vendors to support the site effectively.

Key Attributes:

· 1 to 2 years of experience in IT support, helpdesk, technology administration, or an operations support role
with strong tech exposure.
· Hands-on comfort with desktops, laptops, POS devices, basic networking, and troubleshooting in a busy
environment.
· Highly organised, approachable, and calm under pressure, with strong follow-through.
· Comfortable doing a mix of technical and administrative tasks and switching priorities quickly.