IT End User Support Level 1/2

MITSUBISHI ELECTRIC ASIA PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology company in Singapore is seeking an IT Executive to support IT infrastructure operations. The role focuses on providing end-user support, troubleshooting, and assisting with IT projects across local and regional offices. Ideal candidates will have a diploma or degree in IT or a related field, along with 1 to 2 years of relevant experience. A service-oriented mindset and familiarity with Windows Server and Microsoft Office 365 are essential for success in this position.

Qualifications

• 1 to 2 years of relevant IT administrator experience in support roles.
• Familiar with Windows 11 and Microsoft Office 365.
• Eager to learn, proactive, and service-oriented.

Responsibilities

• Provide timely IT support and troubleshoot user issues.
• Support and monitor servers and systems for stability.
• Assist in IT infrastructure projects and document all activities.

Skills

End-user support

Troubleshooting

Windows Server operations

Network devices support

Education

Diploma/Degree in Information Technology

Tools

Microsoft Office 365

Windows 11

Hypervisor

Job description

As an IT Executive, your role supports the daily IT infrastructure operations across local and regional offices, with a primary focus on end-user support. You will be the first point of contact for end users, providing timely technical assistance, supporting IT systems and infrastructure, and assisting with ongoing IT projects.

Responsibilities

End User Support & Maintenance

• Provide timely IT support to end users across local and regional offices, including desktop, laptop, and peripheral troubleshooting.
• Respond promptly to IT inquiries and incidents, ensuring issues are resolved within defined service levels.
• Track, document, and maintain records of end-user issues and resolutions.

Server & System Support

• Support and monitor servers and systems to ensure operational stability and performance.
• Troubleshoot system-related issues and assist in maintaining system health.
• Maintain accurate system documentation, including baselines, configuration changes, and change requests.

IT Projects & Ad-hoc Support

• Assist in implementing IT infrastructure projects, including system upgrades, replacements, and new deployments.
• Provide ad-hoc technical support as required for business or project needs.
• Ensure all project-related activities are properly documented.

Network Devices Support

• Provide basic support and troubleshooting for network devices and connectivity issues.
• Monitor network health and escalate complex issues when necessary.
• Maintain network-related documentation and records.

Your Skills

• Competent in end-user support and troubleshooting (CompTIA A+) and Windows Server operations and support.
• Relevant certifications (Microsoft, Cisco, Virtualization) will be an advantage.

Your Profile

• Diploma / Degree in Information Technology, Computer Science, or a related discipline is preferred.
• 1 to 2 years of relevant IT administrator experience, preferably in end-user or infrastructure support roles.
• Familiar with Windows 11, Microsoft Office 365, EPP and EDR, Windows Servers and Hypervisor.
• Eager to learn, proactive, and willing to take ownership of assigned tasks.
• Service-oriented mindset.
• Comfortable with setting up, racking, or moving IT equipment when required.