IT Support Officer

EduCare Specialist Services; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology support services provider in Singapore is looking for an IT Support Specialist to provide end-to-end IT support for office operations. This role includes managing domains, website administration, and desktop support. Ideal candidates should have a Diploma or Bachelor's Degree in IT and 2–5 years of relevant experience. Strong problem-solving and communication skills are essential. Interested candidates should apply or send their CV via email.

Qualifications

• Minimum 2–5 years of relevant IT support, systems support, or website administration experience.
• Hands-on experience in domain management, website administration, and desktop support.
• Working knowledge of networking fundamentals and server environments.

Responsibilities

• Provide end-to-end IT support for office operations.
• Manage and maintain company domains, DNS settings, and email accounts.
• Administer and support the company website, including user access and troubleshooting.
• Troubleshoot and resolve server, network, and system-related issues.
• Provide desktop IT support to staff and assist with onboarding.

Skills

Domain and DNS management

Website administration

Desktop support

Server backup and maintenance

Problem-solving skills

Communication skills

Education

Diploma or Bachelor’s Degree in Information Technology

Tools

Microsoft 365

Windows OS

Job description

Provide end-to-end IT support for office operations, including website administration, domain management, desktop support, and server maintenance to ensure stable and secure IT systems.

Key Responsibilities

IT Operations, Infrastructure & Website Management

• Manage and maintain company domains, DNS settings, email accounts, and user access rights.
• Administer and support the company website, including content updates, user access, basic troubleshooting, uptime monitoring, and coordination with external web vendors.
• Perform regular website checks to ensure functionality, security, and performance.
• Manage server administration tasks, including backups, system monitoring, patching, and issue resolution.
• Troubleshoot and resolve server, network, website, and system-related issues in a timely manner.

Desktop & End-User Support

• Provide desktop and IT support to staff, including hardware, software, operating systems, printers, and peripherals.
• Troubleshoot user issues related to laptops, desktops, mobile devices, and office applications.
• Install, configure, and maintain workstations, software, and IT equipment.
• Support employee onboarding and offboarding (IT setup, access control, asset assignment, account management).

Security, Backup & Maintenance

• Ensure data integrity and system security through regular server and website backups.
• Implement and maintain access controls, antivirus protection, and security updates.
• Monitor system performance and apply software patches and updates as required.
• Maintain proper IT documentation, system configurations, and asset records.

Vendor & Project Support

• Liaise with external vendors and service providers for website hosting, domain services, system support, and IT maintenance.
• Support IT projects, system enhancements, and ad-hoc technical tasks as assigned.

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Minimum 2–5 years of relevant IT support, systems support, or website administration experience.
• Hands‑on experience in: Domain and DNS management, Website administration (CMS, hosting, basic troubleshooting), Desktop and end‑user support, Server backup, maintenance, and troubleshooting
• Working knowledge of Windows OS, Microsoft 365, networking fundamentals, and server environments.
• Strong problem‑solving skills with the ability to work independently.
• Good communication, coordination, and documentation skills.

Interested candidates, please click APPLY or send your updated CV to: [e-mail]. We regret that only shortlisted candidates will be notified.

Please note that the personal data you provided in your job application will be collected, used, and disclosed by Educare Human Capital to assess your suitability for employment and manage your application, including consideration for future opportunities.

Jennifer Tho WY
Educare Human Capital
EA License No: 11C4731 I R24120181