Service Desk Subject Matter Experts M365

ES RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A recruitment firm is seeking 8 Service Desk Subject Matter Experts (SMEs) in Singapore to provide first-level IT support and Microsoft 365 administration. The successful candidates will deliver professional end-user support in adherence to established governance frameworks while acting as technical references for M365-related matters. Essential qualifications include at least 2 years of experience in IT support and strong knowledge of Microsoft services. This is a permanent role operating within a government-regulated environment.

Qualifications

• At least 2 years of experience in IT Service Desk or End-User Support roles.
• Strong working knowledge of Microsoft Windows and Active Directory.
• Experience supporting VPN, macOS, WiFi, and LAN connectivity is a plus.

Responsibilities

• Provide first-level IT support via phone, email, and remote tools.
• Troubleshoot and administer Microsoft 365 services.
• Act as the M365 SME within the service desk team.

Skills

Microsoft Windows

Active Directory

Microsoft 365 applications

Good spoken and written English

Education

Diploma or higher qualification

Tools

Microsoft 365 Admin Center

Teams

SharePoint

Exchange Admin Center

Intune portal

Job description

Job Description

We are seeking 8 Service Desk Subject Matter Experts (SME) to provide first-level IT support and Microsoft 365 administration in a government / highly regulated environment.

The successful candidate will act as the primary technical reference for M365-related matters within the service desk, while delivering professional end-user support in accordance with established IT governance frameworks, SOPs, and security requirements.

Key Responsibilities

Operational Support

• Provide first-level IT support via phone, email, and remote tools
• Perform troubleshooting and administration of Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive, Office, Intune) Windows OS and Active Directory / Entra ID
• Ensure First Call Resolution (FCR) where possible and appropriately
• Maintain ownership of incidents from logging to closure
• Provide timely and accurate updates to users

SME & Governance Responsibilities

• Act as the M365 SME within the service desk team
• Liaise with second-level support teams on complex issues and enhancements
• Update knowledge repositories, SOPs, and documentation
• Support incident management during M365 transition or migration projects
• Adhere strictly to security, audit, and compliance requirements
• Escalate service-impacting trends or unusual incidents to Team Lead

Qualifications

Essential

• Diploma or higher qualification
• At least 2 years of experience in IT Service Desk or End-User Support roles
• Strong working knowledge of:
• Microsoft Windows
• Active Directory
• Microsoft 365 applications and services
• Good spoken and written English

Preferred

• Experience supporting VPN, macOS, WiFi, and LAN connectivity
• Familiarity with:
• M365 Admin Center (users, licenses, service health)
• Teams, SharePoint, Exchange Admin Centers
• Entra ID (Azure AD) – MFA and sign-in logs (read)
• Intune portal – basic device and app support

Certifications

• Microsoft 365 Certified: Fundamentals (MS-900) – strongly preferred
• CompTIA A+ – preferred

Employment Terms

• Permanent & Direct Contract role available

Additional Information

• Position operates within army camp
• Candidates must be comfortable working with structured processes, documentation, and compliance requirements

EA License No: 09C4235 I EA Reg: R1103307 (Hong Mei Lin)