puestos de Desktop Support Engineer en España

• Upkeeping of the cloud resources hosting client’s system on IBM Planning Analytics – Monitoring, alert responses

- Provision, configure, maintain, and support GCC-hosted infrastructure and cloud resources

• Maintenance – patching, restarts

- UAT: Every 3rd Thursday, 6:00 PM – 12:00 AM, PROD: Every 3rd Saturday, 3:00 PM – 9:00 PM

• Recovery & Restoration

- Execute backup and restoration as required

• Support requests / queries from apps team & end user

- Work with application teams, vendors, and client IT team to support solution design and operational needs

• Security controls review and remediation

- Review and remediate Security Test findings

• Reviews and Reports – based on agreed frequency/cadence

- Document and submit Monthly Progress Reports (contains the Monthly Log Review Report for OS (specific for Infra)), submit Daily Monitoring and Health check Status (e.g. CPU, Memory and Diskspace Utilization)

• Support audits

- Analyze and respond to audit findings

- Extract data or capture screenshots from the Cloud Platform or Server to fulfill auditors’ requests for new or supplementary evidence

- Work closely with internal and external security consultants to review audit reports related to cloud and infrastructure, providing clarifications and remarks as required

• Participate in governance call

- Attend project meetings (e.g. Weekly IT Meeting, PSDC/PSC where required)

• Annual exercises (if any)

- Support yearly Penetration Test, e.g. infra support (working with Application Team) to ensure environment readiness for Pen Test to be conducted

• Working hours: 8am to 7.30pm on weekdays, 9am to 12.30pm on Saturday (for deployments/upgrade work).