Java Production Support Engineer

CARECONE PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Production Support Specialist to manage day-to-day operations of their technology platform. The ideal candidate will have hands-on experience in application production support and knowledge of various technologies such as Java, SQL Server, and HTML. Strong conflict management and communication skills are essential for effectively addressing and resolving production issues while maintaining service level agreements.

Qualifications

• Hands-on application production support role in Information Technology.
• Working knowledge with multiple technologies in production support.
• Ability to manage conflicts and have very strong communication skills.

Responsibilities

• Running the day-to-day operations of the technology platform.
• Leads end-to-end maintenance responsibility of all production services.
• Actively engage and lead production support issues and incidents.

Skills

Application production support

Java

SQL Server

HTML

Communication skills

Tools

Mulesoft

ITSM BMC Remedy

MDX

Datastage

Linux

Job description

Skills Required:

• Running the day to day operations of the technology platform (MISP). Identifies possible production issues, creates tickets enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
• Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Managementli>
• Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.
• Ensure production and performance SLAs are met and elevate issues which needs attention.
• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
• Should have increased awareness and exposure to basic technical principles, concepts and techniques.
• Resolves complex issues. Works on problems of minimal

Required skills

• Hands on application production support role in Information Technology
• Working knowledge with multiple technologies like Java, .Net, SQL Server, HTML, Oracle and similar Database technologies in production support scenarios
• Experience with Mulesoft, ITSM BMC Remedy
• Knowledge with MDX, Datastage, Database, SQL, Linux etc.
• Ability to manage conflicts and have very strong communication skills