IT Support Engineer (over 20 sites)

ERP21 PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A technology support firm in Singapore is looking for a dedicated support engineer to provide application and hardware support at customer sites. The role requires troubleshooting of PCs running Windows 10, handling printer issues, and tracking application logs. Applicants should have a Diploma in IT/Computing or related certification and be willing to travel across the island. Support is required Monday to Friday from 8am, with potential weekend duties on a rotational basis.

Qualifications

• Diploma in IT/Computing or related certification.
• Willing to travel to different locations across the island.
• Ability to support customers from 8am Monday to Friday.

Responsibilities

• Provide application and hardware support at customer sites.
• Troubleshoot PCs with Windows 10 and above, handle printer issues.
• Track application logs and conduct UAT and functional tests.

Education

Diploma in IT/Computing or related certification

Job description

Duties & Responsibilities

• To provide Application and hardware support for systems installed and run at the customer site.
• To troubleshoot PCs installed with Windows 10 and above and the installed application, reimage the PC, handle receipt printer issue, configure barcode reader and RFID equipment.
• To track application log, conduct UAT, functional test, etc.
• To provide support to partners/vendors in system maintenance and troubleshooting of production issues.
• To perform Preventive maintenance every 4 months, work to commence as early as at 8:15am.
• To support over 20 sites, ie there will be 14 days that engineers need to start work at 8:15am during preventive maintenance period.

Requirements

• Diploma in IT/Computing or related certification.
• Customer’s located island wide and travelling to different location is necessary.
• Must be willing to work with the following arrangement :-

Support timing

• To support customer from 8am, Monday to Friday
• Handphone support (if on duty) after 6pm, Monday to Friday

Weekend support

• Engineers will take turn to hold the support handphone on Saturday and Sunday (average once a month).