Technical Support Engineer

HIKVISION TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore seeks a skilled professional for project technical support. Responsibilities include project follow-up, on-site delivery, and resolving system-level issues. Candidates should possess a bachelor's degree in relevant fields, have over a year of technical support experience, and strong communication skills. This role emphasizes meticulousness and resilience, aiming for successful project acceptance.

Qualifications

• Fluent in English in listening, speaking, reading, and writing.
• More than one year of experience in project technical support.
• Familiar with network communication technology preferred.
• Meticulous and detail-oriented work attitude, hardworking and resilient.

Responsibilities

• Responsible for project follow-up and technical support.
• Prepare project delivery, including scheme review and test verification.
• Deliver and implement the project on-site.
• Handle and resolve product and system-level issues.
• Record project delivery process and organize project documents.
• Participate in project acceptance and presentation.

Skills

Project technical support

Communication skills

Documentation writing

Attention to detail

Education

Bachelor’s degree in Computer Science, Communications, Electronics

Job description

Job Description

• Responsible for project follow-up and technical support for projects;
• Preparation for project delivery, including scheme review and test verification to ensure the project solution can be stably implemented;
• On-site delivery and implementation of the project;
• Handling and resolving product and system-level issues of the project;
• Recording the project delivery process, organizing project documents, and producing a project summary report after completion;
• Participating in project acceptance and presentation, demonstrating the project’s effects and functions to ensure successful acceptance.

Requirements

• Bachelor’s degree or above in Computer Science, Communications, Electronics, or related fields, with fluent English in listening, speaking, reading, and writing;
• More than one year of experience in project technical support, with familiarity in network communication technology preferred;
• Excellent communication skills and service orientation, meticulous and detail-oriented work attitude, hardworking and resilient;
• Strong documentation writing skills.