Murex Production Support Engineer (L1-L2)

LUXOFT INFORMATION TECHNOLOGY (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology solutions firm in Singapore is seeking a candidate to provide support for Murex 3.1 applications. Responsibilities include tracking service levels, collaborating with vendors, and assisting in new version rollouts while handling high-severity issues effectively. Ideal candidates will have 1-3 years of L2 Technical Support experience with Unix and SQL in banking environments. A proactive attitude towards learning and strong communication skills are essential, along with the flexibility to adapt in a dynamic support landscape.

Qualifications

• 1-3 years of experience in L2 Technical Support.
• Unix and SQL experience in banking application support environments.

Responsibilities

• Track and provide optimum service levels for Murex production support.
• Collaborate with third-party vendors for a seamless support model.
• Take ownership of high severity issues until resolution.
• Provide strategic long-term solutions for production stability.
• Assist in rolling out new application versions following best practices.
• Drive self-learning while handling daily production support.
• Communicate effectively across different business and support units.

Skills

L2 Technical Support

Unix

SQL

Dev-ops (CI/CD)

JAVA

Murex system knowledge

Good communication skills

Job description

A technology solutions firm in Singapore is seeking a candidate to provide support for Murex 3.1 applications. Responsibilities include tracking service levels, collaborating with vendors, and assisting in new version rollouts while handling high-severity issues effectively. Ideal candidates will have 1-3 years of L2 Technical Support experience with Unix and SQL in banking environments. A proactive attitude towards learning and strong communication skills are essential, along with the flexibility to adapt in a dynamic support landscape.