Senior Post Sales Support Engineer

ADVANTEST (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech company in Singapore is seeking a professional for account management and post-sales customer support services. Responsibilities include providing after-sales support for automated test and handling equipment, ensuring high customer satisfaction, and leading technical projects. Candidates should have a degree in Mechatronics, Electronics, or Electrical Engineering, along with 4 to 6 years of experience in servicing automated production equipment, ideally in the semiconductor industry. occasional travel is required.

Qualifications

• 4 to 6 years of working experience in servicing automated production equipment, preferably in semiconductor manufacturing.
• Experience in project management preferred.
• Understanding of OEE (overall equipment effectiveness) and driving improvements.

Responsibilities

• Provide after-sales service support for advanced automated test and handling equipment.
• Achieve high customer satisfaction through effective customer management.
• Identify and lead technical projects for customers.

Skills

Data driven problem solving

Strong technical capabilities

Good communication skills

Customer focus

Result oriented

Education

Degree in Mechatronics/Electronics/Electrical Engineering

Job description

The incumbent is responsible for account management in providing post‑sales customer support services or field servicing to company’s local and overseas customers. Customers support services or field service servicing include installation, relocation, on‑site remedial, field change orders (FCO), etc.

Job responsibilities

• Provide after‑sales service support for Advantest’s advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.
• Achieve high customer satisfaction level through strong after‑sales customer management and support.
• Identify Assist/Lead technical projects/problem resolutions for customers.
• Identify opportunities for solution business in collaboration with Service Sales team.
• Ensure deliverables in service contracts are met.
• Provide technical inputs to factory for product improvements/new designs.
• Provide consultancy services to customers for equipment performance improvements.
• Assist/Lead equipment integration to customer’s factory automation systems.

Job requirements & preferred skills

• Minimum Degree in Mechatronics /Electronics / Electrical Engineering with 4 to 6 years of working experience in servicing automated production equipment, preferably in semiconductor manufacturing industry.
• Possess Data driven problem solving skill and a quality mindset.
• Understand OEE (overall equipment effectiveness) and drive improvements
• Knowledge in smart factory and production solutioning
• Some experience in project management preferred.
• Strong problem solver with good technical capabilities, good communication skill, self‑motivated, customer focus and result oriented.
• Occasional travel required, sometimes on short notice.