ML Platform Support Engineer - Frontline Troubleshooter

Chalk; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology company in Singapore seeks a Support Engineer to provide front-line technical support, ensuring exceptional customer experiences. Candidates should have a technical background, proficiency in Python and SQL, and strong analytical skills. This role offers a chance to collaborate closely with engineering teams and enhance customer satisfaction through effective troubleshooting and problem resolution. Competitive salary and benefits included.

Benefits

Comprehensive medical, dental, and vision insurance

Retirement savings

15 company holidays each year

15 days of personal time off each year

Qualifications

• Technical background in technical support or software engineering.
• Understanding of Machine Learning operations and infrastructure.
• Experience supporting ML/data infrastructure or products.

Responsibilities

• Provide front-line technical support to customers.
• Collaborate with Engineering to resolve complex issues.
• Document solutions and create knowledge-base articles.

Skills

Proficiency in Python

Proficiency in SQL

Strong troubleshooting skills

Strong problem-solving skills

Exceptional communication skills

Customer-facing technical experience

Education

Bachelor's degree in Computer Science or equivalent

Job description

A technology company in Singapore seeks a Support Engineer to provide front-line technical support, ensuring exceptional customer experiences. Candidates should have a technical background, proficiency in Python and SQL, and strong analytical skills. This role offers a chance to collaborate closely with engineering teams and enhance customer satisfaction through effective troubleshooting and problem resolution. Competitive salary and benefits included.