Senior AI Platform Support Engineer - 24x7 Automation Lead

OpenAI; Singapore; Hybrid; SGD 80,000 - 120,000; Full time

Job summary

A leading AI deployment company in Singapore seeks a Senior Support Engineer to provide technical guidance and resolve complex issues for enterprise customers. This role emphasizes a low-volume, high-difficulty environment, requiring strong problem-solving skills and technical expertise. Candidates should have over 8 years of relevant experience and a strong background in software engineering. The position operates under a hybrid work model, requiring 3 days in the office weekly.

Qualifications

• 8+ years of experience in technical operations roles.
• Strong software engineering foundation essential for success.
• Experience in resolving production issues in mission-critical environments.

Responsibilities

• Act as a technical expert for OpenAI's API platform.
• Identify and implement automation opportunities.
• Design incident response processes to ensure operational readiness.

Skills

Technical troubleshooting

Scripting

Cross-functional communication

Incident response

Monitoring systems

Education

Bachelor's degree in Computer Science or related field

Tools

Python

Monitoring tools

Job description

A leading AI deployment company in Singapore seeks a Senior Support Engineer to provide technical guidance and resolve complex issues for enterprise customers. This role emphasizes a low-volume, high-difficulty environment, requiring strong problem-solving skills and technical expertise. Candidates should have over 8 years of relevant experience and a strong background in software engineering. The position operates under a hybrid work model, requiring 3 days in the office weekly.