Murex L2 Production Support Engineer

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading staffing service in Singapore is looking for a candidate to provide production support for Murex applications. In this role, you will track service levels and collaborate with other teams to ensure seamless support. Ideal candidates will have 1-3 years of L2 Technical Support experience, proficiency in Unix and SQL, and good communication skills. This position requires ownership of high-severity issues and a proactive attitude towards learning.

Qualifications

• 1-3 years of experience in L2 Technical Support.
• Experience in Unix and SQL, especially in banking application support.

Responsibilities

• Provide day-to-day production support for Murex/MLC/Risk users.
• Collaborate with third-party vendors to ensure seamless support.
• Own high severity issues and follow through to resolution.
• Assist in rolling out new application versions adhering to release procedures.
• Continuously learn while providing daily production support.
• Communicate effectively across various business and support units.
• Communicate effectively across different units.

Skills

L2 Technical Support experience

Unix

SQL

Dev-ops (CI/CD)

JAVA proficiency

Good communication skills

Job description

A leading staffing service in Singapore is looking for a candidate to provide production support for Murex applications. In this role, you will track service levels and collaborate with other teams to ensure seamless support. Ideal candidates will have 1-3 years of L2 Technical Support experience, proficiency in Unix and SQL, and good communication skills. This position requires ownership of high-severity issues and a proactive attitude towards learning.