Customer Service Manager à Singapour

The Key Account Manager (KAM) is responsible for managing the end-to-end commercial customer journey, including relationship management and business development, for a dedicated portfolio of accounts within the assigned scope (GKAM or Network KAM).

In this capacity, the KAM acts as the primary KN representative to the customer across all services and business units. The role involves gathering and qualifying account intelligence, translating insights into actionable business opportunities, and capturing them within a dynamic, jointly agreed account plan and customer strategy.

The KAM builds and maintains strong, direct relationships with key customer stakeholders and executes account management activities in line with KN’s Key Account Program guidelines. With broad reach across KN’s global network, business units, and support functions, the KAM demonstrates the ability to translate customer needs into practical, achievable solutions and align internal teams to deliver on those opportunities.

• Directly manages Key Account, in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio
• Understands the customers organization and decision making process
• Understands the customers business model and business environment as well as the competitive environment of the customer
• Negotiates rates and service contracts with customers in alignment with the BU’s and ensures all commercial requirements are documented and maintained as needed by the BU’s
• Understand, at an expert level, the vertical service offerings of KN
• Complies with KN sales management processes and systems and ensures correct and timely updates (CRM/CoreLog system)
• Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting)
• Ensures that account plan is in place based on the Key Account Planning Process and template and signed off by the respective sales manager
• Effectively hands over and transitions new business into operations to ensure that customer requirements and KN commitments are met
• Conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.