Customer Success Manager

Cerebras; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading data security company in Singapore seeks a passionate Customer Success Manager to enhance customer experience and drive product adoption. You will develop plans to improve customer happiness, collaborate with internal teams, and manage key operational metrics. Candidates should have a relevant degree, excellent leadership, communication skills, and ideally experience in managing customer relationships. This role offers the chance to make a significant impact in a dynamic environment.

Qualifications

• Ability to lead influence through persuasion, negotiation, and consensus building.
• Deep understanding of value drivers in recurring revenue business models.
• Strong leadership skills with validated ability to influence at high levels.

Responsibilities

• Develop delivery plans that improve customer experience and achieve higher product adoption.
• Assist account and support teams with key critical issues.
• Ensure delivery on Key Operational metrics, including Customer Health and Renewal Likelihood.
• Drive Customer Success practice ensuring rapid onboarding.
• Work closely with Sales reps to identify new opportunities.

Skills

People-management

Mentoring

Leadership

Communication

Analytical

Education

Relevant Bachelor’s degree or equivalent experience in computer science or related fields

Tools

SFDC

Gainsight

Job description

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture.

Want to join the leader in AI-powered data security?

Let's disrupt the modern world of data management together. This role is focused on ensuring our customers’ success, driving growth/adoption of our technology, boosting renewals, and gleaning strategic insights that improve our product value. This is an exciting opportunity to unequivocally influence Cohesity’s customers and to deliver an outstanding customer experience! We are looking for someone who is truly passionate about customer advocacy and team development and has a proven track record to talk about!

This is a daring role that requires outstanding customer relationships, team building, deep management and demonstrated mentor skills, a motivational style, and analytical skills. Additionally, you will have a focus on quality management; nurture innovation and high accountability and demonstrate the ability to drive continuous operational improvement as a way of working and managing. Are you a person, by nature, that is a conservative risk-taker, with a high level of ambition, and thrive in a changing environment?

"HOW YOU’LL SPEND YOUR TIME HERE"

• Develop delivery plans that improve the customer experience and achieve higher product adoption and customer happiness

• Assist the account and support teams with key critical issues and, where required, the production of standard methodology blueprints for the portfolio of customers

• Ensure delivery on Key Operational metrics, including Customer Health - Green/Yellow/Red, Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell / Cross-Sell Potential, and % Retention / Renewal

• Drive premier programmatic Customer Success practice ensuring rapid onboarding, collaboration within internal teams and across the customer lifecycle

• Work closely with Sales reps and Renewals managers to identify new opportunities and upsell potential

• Increase the lifetime value of the Customer through greater advocacy and reference-ability

• Serve as a customer advocate in the evolution of our products and platform functionality integral to the customer's success

• Engage broadly across the Customer organization from management through to C-Level/Influencer as needed

• Ensure customer feedback is clearly collected and conveyed internally to enable ongoing improvement of products and services

• Assess the interactions with our top customers (product performance, depth, and breadth of usage, Support experience)

"WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING"

• Relevant Bachelor’s degree or equivalent experience in computer science or related fields is acceptable.

• Demonstrated trajectory of success with people-management, mentoring, and amplifying team’s proficiencies

• Ability to lead influence through persuasion, negotiation, and consensus building

• Deep business operations expertise, with solid experience with SFDC, Gainsight, and comfortable with creating reports and dashboards

• Combined background of post-sales, sales, consulting services experience

• Deep understanding of value drivers in recurring revenue business models

• A hardworking and creative leader with the ability to encourage others

• Excellent communication and presentation skills

• Strong leadership skills with validated ability to influence inside and outside of the organization at the highest levels to garner support

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.